Service desks and service management
Booking Closed
Date
16 June 2021
Book Before
16 June 2021
Online 13:00 – 15:30
MS Teams
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About the Event
Service desk and service management
Education attitudes to IT are transitioning from a subordinate relationship to one where the value that is added by us can be seen. Many IT organisations are adopting more and more service management principles. This session will explore how service management can help you, even if you are a resources starved FE IT department.
Event Schedule
Wednesday
14:00
Welcome
14:05
Enhancing and streamlining the IT experience for new starters (staff)
Jaswant Singh, Service Desk Supervisor, University of Greenwich14:35
Lancaster’s Jira journey – belt up!
Rachel Fligelstone, Head of Service Strategy and Communications, Lancaster University15:05
Comfort break
15:10
How the University of Westminster is using IT Service Management Best Practice to Underpin Service Transformation?
Neil Buckley, Service Delivery Manager, University of Westminster15:40
Service Desk Management Tools Discussion
16:00
Close
Other Info
Exhibitor Information
UCISA Group
- UCISA London Group
