Service desks and service management

Booking Closed


16 June 2021

Book Before

16 June 2021

Online 13:00 – 15:30

MS Teams

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About the Event

Service desk and service management

Education attitudes to IT are transitioning from a subordinate relationship to one where the value that is added by us can be seen.  Many IT organisations are adopting more and more service management principles.  This session will explore how service management can help you, even if you are a resources starved FE IT department.


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Jaswant Singh

Service Desk Supervisor

University of Greenwich

man smiling

Neil Buckley

Service Delivery Manager

University of Westminster

woman with long hair smiling

Rachel Fligelstone

Head of IT Support

Lancaster University

Event Schedule


2:00 PM


2:05 PM

Enhancing and streamlining the IT experience for new starters (staff)

Jaswant Singh, Service Desk Supervisor, University of Greenwich
3:05 PM

Comfort break

3:10 PM

How the University of Westminster is using IT Service Management Best Practice to Underpin Service Transformation?

Neil Buckley, Service Delivery Manager, University of Westminster
3:40 PM

Service Desk Management Tools Discussion

4:00 PM