The return to campus, a perfect storm?

Booking Closed

Primary Sponsor


12 January 2022

Book Before

12 January 2022

online 14:00 - 15:00

MS Teams

About the Event


The return to campus, a perfect storm?

When changes to teaching delivery, room capacity, hybrid working, culture and working practices combine in a short space of time, how should our support services best respond to the perfect storm? Join us for this session to hear what we have learnt from the start of the academic year and understand how these lessons will result in changes to how we support our students and staff into the future.


person smiling at the camera

Andy Scott

Senior Manager (Service Desk and 2nd Line support)

Durham University

decorative picture

Henrik Brogger

Director of Digital Operations and Service Delivery

University of Reading

black and white head shot of Ian McCracken

Iain McCracken

Head of Service Delivery

Canterbury Christ Church University

head and shoulders photo of a woman smiling

Lisa McDonald

ITIL Manager

University of Edinburgh

black and white head shot of Sharon McKoy

Sharon McKoy

Assistant Director & Head of Digital Operations

University of Wolverhampton

Event Schedule



Welcome and Introduction

 Iain McCracken, Canterbury Christ Church University

Start of the Academic Year at the University of Edinburgh

Lisa McDonald. ITIL Manager, University of Edinburgh

Panel discussion

  • Sharon McKoy, Second Line IT Support Manager, University of Wolverhampton
  • Henrik Brogger, Head of IT Service Delivery, Queen Mary University of London
  • Andy Scott. Service Desk Manger, Durham University