The imperative to accelerate the digital shift in HE

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Booking Open

Primary Sponsor

Date

7 March 2024

Book Before

6 March 2024

Online 1100 - 12:00

MS Teams

About the Event

Modern higher education institutions are complex organisations with various departments, student groups, administrators, shared services and alumni organisations whose operational activities span hundreds of applications and legacy systems that are resulting in inconsistent service experience across campus leading to longer wait times, lower CSAT and user dissatisfaction. Join this webinar to hear how the University of Aberdeen is continuing to drive the digitisation within Service Management and deliver new IT Services to students and employees in 2024.

Speakers

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Iain Cameron

IT Services, User Services Manager

University of Aberdeen

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Nathan Hallam

Education Sector Lead

Freshworks

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Sumit De

Solutions Engineer, ITSM

Freshworks