Future-Ready Universities: Transforming Recruitment, Retention & Student Experience Through Human + AI Partnership

About the Event

This fireside chat explores how UK universities can tackle rising financial pressures, increasing student competition, and evolving communication expectations by leveraging modern communications platforms, AI-driven support, and omnichannel engagement.

The conversation will highlight real-world insights, helping attendees understand, why traditional recruitment and clearing models are under pressure, how modern communications tools can drive better recruitment and retention outcomes, the role of AI and automation in delivering personalised support at scale and practical lessons from universities that have already transformed their systems.

Key Themes discussed during the fireside chat will include:

• Financial pressure and increased competition
• The shift from seasonal clearing to year‑round recruitment
• Evolving communication preferences among Gen Z and Gen Alpha
• Strains on student support teams and the importance of retention
• The need to modernise legacy PBX/contact centre systems
• Omnichannel engagement becoming the new expectation
• The human + AI partnership—not a replacement model
• Operational excellence and scalability during peak periods