Releasing the HE Service Reference Model, your Invitation to Shape the Future

About the Event

Higher Education is at a crossroads, and we know it. We're all doing more with less, reinventing the same solutions, and struggling to collaborate effectively across institutions. There is a better way.

Join the Enterprise Service Management and Enterprise Architecture communities of practice for the UK alpha release of the global Higher Education Service Reference Model, initially released at CAUDIT's THETA Conference in Perth last year, The model is the beginnings of a common framework that finally gives our sector a shared global language for service delivery and the initial work on this was kindly funded by Jisc. As institutions increasingly adopt Enterprise Service Management approaches that break down departmental silos between our support services, we need a model that reflects this reality.

In this session, you'll discover what the model is, hear the collaborative story behind it from King's College London, and explore the global Enterprise Architecture context that shapes our work. We'll show you how to access it immediately, share the exciting vision for integrating it into the established HERM framework, and call out to interested and engaged professionals who want to help make that integration happen.

This isn't just about attending a webinar. It's about being part of the conversation that defines how our sector delivers services for years to come.

Register now and help shape the future of HE service excellence.