Measuring Performance (2): A Quantitative Model based on Efficiency

About the Event

Measuring Performance (2): A Quantitative Model based on Efficiency

Universities need to consider quantitative models and data-driven decision-making in their efforts to improve effectiveness and efficiency. Modern techniques for analytics and business intelligence play an important role in decision support to align strategic plans and drive better outcomes. At Stellenbosch University I pioneered two quantitative models, one based on the concept of effectiveness, and the other on efficiency. This presentation will demonstrate the Efficiency Model.

This model is based on quantification of efficiency in various ways. It measures inputs and outputs with respect to the resources that are needed to generate them. This is measured for a university as a whole, for each faculty and each department. Indices for research and teaching were developed that permit a fair comparison across disparate academic disciplines. The model can be used as a diagnostic tool to drill into data at lower levels to explain performance, or the lack thereof. These principles may be adapted at other universities for measuring performance in a similar way.