SSG22 - Deliberately Digital
Primary Sponsor
About the Event
SSG22 - Deliberately Digital
We invite you to join us at the Voco, St David’s, Cardiff Bay for the 2022 UCISA Support Services Conference where we will be celebrating our diverse community’s collective achievements in making a positive change to our institutions.
As institutions we are moving from accidental agility to deliberately digital, reflecting on the effectiveness of our current digital practices, evaluating what must change to deliver more effectively, and re-evaluating our ambitions. What opportunities and challenges is this creating for you and your teams?
Join SSG22 as we focus on the impact of digital across University services, and in particular what it means for those who support them.
We are looking for speakers who can talk about the impact within their organisations, including (but not limited to) topics such as:
- How are we rising to the challenge of an increased need for digital security
- Delivering good customer service remotely
- Online examinations
- Online learning
- Supporting dual mode teaching
- Data analytics
- Staff turnover & recruitment in a digital world
- Mental wellbeing in a digital world
Should you or a colleague have an idea in mind that covers one of these topics, please submit a short summary of the proposed presentation via our online form
Speakers
Kate Carrington
IT Service Desk Manager
Manchester Metropolitan University
Katie Langford
IT Business Engagement Manager
Leeds Beckett University
Suzie Imber
Associate Professor of Planetary Science
University of Leicester
Sharon McKoy
Assistant Director & Head of Digital Operations
University of Wolverhampton
Sally Bogg
Head of Live Services
NHS Digital
Mark Temple
Assistant Director for Service Management
University of Glasgow
Ryan Olden
End User Compute Manager
University of South Wales
Andrew Dixon
Head of Service Management Office
University of Oxford
Emily Edwards
IS Specialist (Collaboration)
Durham University
Ben Gill
Digital Skills Developer
Lancaster University
Antonia Jones
Customer Success Manager
University of Leeds
Simon Furber
Education Practice Lead
ITGL
Mike Burns
Head of Service Delivery
University of Warwick
Gillian Fielding
Client Experience Manager
Anthology + Blackboard
Wayne Winterbottom
IT Support Manager
University of Huddersfield
Henrik Brogger
Director of Digital Operations and Service Delivery
University of Reading
Jake Dovey
Incident Response Team Manager
University of Southampton
Jo Mortimer
Head of Business Relationship Management
University of Reading
Ed Stout
Support Services Manager
Leeds Beckett University
Andrew Smith
Chief Customer Office
ICS.AI
Elizabeth Gordon
Head of Collaboration and AI Services
Durham University
Calvin Reid
IS Specialist (Collaboration)
Durham University
Andy Scott
Senior Manager (Service Desk and 2nd Line support)
Durham University
Simon Driscoll
Security Consultant
ITGL
Rachel Fligelstone
Head of IT Support
Lancaster University
Telmo Torres
Service Lead
NHS Digital
Dr Rebecca Robinson
Business Support and Project Manager for the Cyber Foundry programme
Lancaster University
Germaine Broadbent
Senior Account Executive
Freshworks
Iain Cameron
IT Services, User Services Manager
University of Aberdeen
Laura Capell-Abra
Founder
Stress Matters
Event Schedule
Wednesday
Thursday
Other Sponsors
Exhibitor Information
UCISA Group
- Support Services Group