Measuring Performance (1): A University Score Card based on Effectiveness

About the Event

Measuring Performance (1): A University Score Card based on Effectiveness

Universities need to consider quantitative models and data-driven decision-making in their efforts to improve effectiveness and efficiency. Modern techniques for analytics and business intelligence play an important role in decision support to align strategic plans and drive better outcomes. At Stellenbosch University I pioneered two quantitative models, one based on the concept of effectiveness, and the other on efficiency. This presentation will demonstrate the Effectiveness Model.

The Effectiveness Model is a score card based on a quantification of effectiveness for measuring progress on the strategic goals of the university. Stellenbosch University developed a so-called Strategic Framework 2019—2024, which determines the University’s strategic themes and goals for this period. The score card quantifies progress made on reaching these goals. This is a novel approach using a composite index that is able to measure progress overall, as well as at each level of the Framework for each set of sub goals, eventually also breaking information down to the level of faculties. The presentation will briefly show a comparison between other approaches for developing key performance indicators, such as the well-known balanced score card, and proceed to explain how the model works. These principles may be adapted at other universities for measuring performance and for establishing a comprehensive model of key performance indicators based on the quantification of effectiveness.