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12 October 2023

13 October 2023

Book Before

12 October 2023

Venue map

The Eastside Rooms, Birmingham

About the Event

DIG23 - Digital Transformation: More than meets the eye

Following on from a successful return to the annual Digital Infrastructure Group face to face conference, we look forward to welcoming you to Birmingham this October for DIG23.

Digital Transformation is of ever-growing importance to institutions, it affects all areas of business and can fundamentally change how they operate. This conference will be focusing on some of the topics covered by this broad banner and will be looking to cover topics such as:

  • Networking,
  • IoT,
  • Automations,
  • Communications (telephony),
  • Security, and Sustainability.

The aim will be to open discussions and provide real world implementations where transformation has led to system and service improvements.

We are looking for presenters to speak to some of these topics, and the journey they have been on in their institution.


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Mohammed Aufogul

Head of Technical Design and Delivery

University College London

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David Myers


Lancaster University

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Jodie Wetherall

Associate Director - Office of the CIO

University of Greenwich

Julie Swinbank

Higher Education Practice Lead


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Nick Skelton

Independent IT Consultant

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Nick developed his digital HE career at the University of Bristol, where his roles included head of IT infrastructure. He is now an independent consultant, working with universities on initiatives from data centres to digital learning.

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Kieran Fowler

Head of Cyber Consulting


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Kieran Fowler, Head of Cyber Consulting at Waterstons, is an ex-police cybercrime detective turned security consultant. His experience, having served clients as a CISO, uniquely qualifies him in fortifying organizations in the higher education sector against potential cyber threats. He has a real passion for gamification and bringing the cyber topic to life for different organisations.

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Melissa Adey

Pre-Enrolment Product Lead


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Melissa Adey heads up Tribal’s company wide pre-enrolment product stream, leading the strategy and creation of all next generation solutions in areas such as marketing, recruitment and admissions. Melissa joined Tribal from the University of Hull, and spent 10 years leading the Admission professional services team for Tribal across global implementation in multiple markets.

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Sarah Mulroy

Data Science & Analytics Product Lead

Tribal Group

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Dr Sarah Mulroy is a PhD Astrophysicist and leads Tribal’s data science, innovation and analytics product streams. Joining Tribal from academia at Birmingham University, Sarah currently has a broad remit over all innovation products at the company and is currently focused on automation and efficiency in our next generation admissions product.

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Stella Poole

Head of Core Systems Optimisation Team

University of Birmingham

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Stella is the Head of Core Systems Optimisation Team at the University of Birmingham. She holds a BSc Hons in Computing and IT, and an MBA in Cybersecurity. Her professional interests include AI, Automation and Digital Sustainability.

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Col Campbell

Partner, Infrastructure, Government & Healthcare Technology Transformation


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Col is a technological strategy and digital transformation partner for KPMG UK. Experienced in all elements of digital and agile delivery and business growth.

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Jon Garritty

Director, Project and Portfolio Management


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Jon has over 15 years experience supporting predominately public sector clients address some of their largest change and transformation challenges. As a highly experienced technology enabled transformation consultant he specialises in designing, implementing and delivering technology enabled transformation programmes.

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Tim Purkiss

Platform Owner: Identity and Access Management

University College London

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Tim has worked in Higher Education IT for over 20 years and is currently the Platform and Service Owner for Identity and Access Management at UCL where he manages both day-to-day operations and delivery of change to support UCL’s digital transformation.

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Aaron Simmonds

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Aaron Simmonds has been failing to stand up for 30 years; luckily he is far better at comedy than standing up. He has a unique perspective on life, usually of people's belly buttons, which gives him stories to tell, and a sore neck.

Aaron was a BBC New Comedy Award finalist, and also won Jewish Comedian Of The Year. He was an Amused Moose Comedy Award Best Show finalist, and was nominated for Best Comedy Show in the Broadway World UK Edinburgh Fringe Awards. His TV credits include The Russell Howard Hour, The Stand-Up Sketch Show, Undeniable, Guessable and BackChat.

Aaron is a professionally trained personal trainer, as well as a former international basketball player and world champion powerlifter. He is also an ambassador for Cerebra.

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Jane Money

Operational Excellence Lead

University of Glasgow

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Jane has over ten years’ experience working in continuous improvement and transformation roles in universities across the UK, with a particular focus on data and digital projects that improve the student experience. She joined the University of Glasgow in April 2023 as Operational Excellence Lead and is supporting the development of the University's Automation Service as it moves from proof of concept to an embedded and enabling service across the institution.

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Mark Temple

Assistant Director for Service Management

University of Glasgow

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Mark Temple is Assistant Director for Service Management at the University of Glasgow, having worked there in a number of areas and roles for over 30 years. Main responsibilities include Enterprise Service Management platform and adoption, IT Service Desk(s) and IT Training.

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Caitroina McCusker

Partner and Education Lead Consulting


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Caitroina McCusker is the PwC UK Education Consulting Lead, working at a global and local level to help higher education institutions (HEIs) to reimagine their student and staff experience. From aligning costs using our bespoke and tested PwC methodology, to running and delivering large scale student experience focused transformation programmes. Cat works with HEIs to identify and implement the right technology, people strategy and student experience

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Nicola Cairns

Automation Pipeline and Adoption Support Lead

University of Glasgow

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Nicola specialises in leading change projects and supporting business teams to deliver improvements. She has over eight years’ experience in engaging colleagues in the change process within Higher Education. In the University of Glasgow Automation Service, she leads business engagement and supports the adoption of automation, helping teams to transform their way of working and their service

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Matthew Pouder

Security Operational Team Lead


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Matthew Pounder is a Waterstons Security Operational Team Lead with over 9 years of experience in the IT sector working in various roles in schools/ universities and private companies. The last 3 years he has worked in cyber security and assisted in developing the Security Operations Centre.

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Sophie Harrison

Director of Agile Product Delivery

University College London

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Sophie Harrison is the Director of Agile Product Delivery at UCL, where she is accountable for the governance and delivery of the digital investment portfolio and leads their agile transformation. Prior to joining UCL in November 2020, Sophie worked at PA Consulting supporting large and complex organisations with their agile transformations.

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Emma Jane Woodcock


York St John University

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James Crooks

Chief Information Officer

Durham University

Event Schedule



Registration and exhibition opens


Newcomers session

Meeting Room 4

  • Jim Florence, Support and Operations Team Lead, Robert Gordon University
  • Mohammed Aufogul, Head of Technical Design, University College London

Introduction and Welcome

Jim McKee, Head of Infrastructure at University of Stirling

How is AI, Generative AI and Digital Transforming Higher Education?

Sarah Rench, Data, AI and Industry Solutions Global COE Director at Avanade

Is transformation a dirty word? What university leaders want from digital infrastructure - and how to persuade them to pay for it!

Nick Skelton, Independent Consultant in digital HE

Refreshment break


How we've saved Glasgow's Technologists > 365 days of monotony per year

Mark Temple, Assistant Director Service Management, University of Glasgow



Ensuring Privacy, Security and Transparency in the Age of AI: Strategies for Enterprise Content Management

Michael O'Neill, Head of Education, Box

Travel time


Parallel Sessions


Refreshment Break


AI wrote my speech but ate my cat. A guide to cyber threats in 2023

NCSC Representative

Day 1 close


Networking Drinks


Pre-dinner Drinks Reception





Day 2 Welcome


Streamlining University Admissions with Automation: Enhancing Efficiency and Accuracy

Melissa Adey, Pre-Enrolment Product Lead; and Sarah Mulroy, Data Science & Analytics Product Lead, Tribal Group

Automate first, optimise later: exploring how we resist the urge to process improve before deploying virtual workers

Nicola Cairns, Automation Pipeline and Adoption Support Lead; and Jane Money, Operational Excellence Lead, University of Glasgow

Refreshment break


Travel time


Parallel sessions


Travel time




How to prepare for the future - the case for end to end change

Cat McCusker, Partner and Education Lead Consulting, PwC

DIG23 Closing remarks


Conference Close

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