Henrik has gathered his experience of leading people through change and digital technologies from many sectors including Publishing, Tour Operating, Housing and, lately, Higher Education. Having worked in a variety of leadership roles encompassing operational management and strategic delivery, he is an experienced communicator at many levels. Henrik has spent the last decade in two leading universities creating successful Service Delivery and Operations departments with a focus on strategic goals and business outcomes, underlined by a culture of empowerment and achievement. He is the vice-chair of the UCISA Sustainability Group, member of the UCISA Support Services Group, an eager contributor to UCISA projects, and enjoys voluntary work, latest for tuition charity The Access Project. Continuous learning is a core principle to Henrik, he completed a Master’s degree with distinction in Management not long ago, and he perpetually embraces opportunities to learn through a variety of platforms. He is a keen architecture buff (having recently built a house to his own design) and loves a good cup of tea!