SSG24: The Future is You! Navigating Tomorrow's Challenges Together
Booking Closed
Primary Sponsor
Date
3 July 2024
4 July 2024
Book Before
27 June 2024
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About the Event
Join the Support Services Group on our two-day mission to explore novel new technologies, to seek out new ideas and new collaborations and to boldly go where HE hasn’t gone before!
Learning from the past and predicting the future, this conference will showcase how you and your crew can harness increased automations, mobilise technological advances and tame the dreaded AI.
People are at the heart of all SSG activities, so our focus won’t just be on the future of tech but the future of you! We will examine our evolving skillsets, share new ideas for good practice and inspire with innovations in wellbeing.
With big bang presentations from your peers and unparalleled networking opportunities, SSG24 will leave you fully energised and primed for whatever the future may hold. Sign up - it’s going to be bostin' in Birmingham.
Be sure to save the date and bookmark this page for updates on SSG24 conference!
Event Schedule
Night prior
18:30
Drinks and "wear your passion"
Get ready to inject some fun and personality into your pre-conference evening with our "Wear Your Passion" gathering! We invite you to head to the Park Regis Hotel bar at 1830 in a t-shirt or any other piece of clothing that proudly showcases something you're passionate about, whether it's a favourite band, movie, or sports team. This playful activity is designed to make connecting a breeze, turning your outfit into an instant conversation starter. So, grab that cherished band tee or team hoodie, and join us for an evening of lively discussions and shared enthusiasm. See you there!19:30
Informal pub grub
With appetites sharpened, we’ll head to a local pub (currently The Figure of Eight on Broad Street, a 5 min walk) for some informal pub grub. Keep an eye on the Ucisa Conference App for any updates to venue.Wednesday
09:00
Registration and Exhibition opens
09:30
Newcomers Session
If this is your first UCISA conference, or your first for a while, please join us for a session describing how to make the most of the Conference.
(In Sky Loft)
10:00
Welcome and introductions
Iain Cameron, User Services Manager, IT Services, University of Aberdeen10:10
Creating a one-team culture that embraces diversity and inclusion in the Service Support Team: Our Journey
10:40
Unlocking Opportunities: Leveraging Networking, Mentoring, and Coaching for Inclusive Participation in IT
Vicky Wilkie, IT Services Operational Assurance Officer, University of York11:10
Speed networking bingo
11:25
Refreshment Break
in Exhibition11:50
Future-Proofing Communication: Elevate your Impact in an Evolving World*
Fiona Brennan-Scott, Voice and Speech Coach, Member, Professional Speaking Association (MPSA), Bespoken(*this session contains interactive element)
12:30
Travel time
12:35
Breakout sessions 1
-
Undercover Student: The Life of a University IT Double Agent (in Sky Loft)
Antonia Jones, Customer Success Manager, University of Leeds -
Institutional Exchange. What's the story, its swapping glory! (in Sky Gallery)
Wayne Winterbottom, IT/AV Support Manager, University of Huddersfield
Ed Stout, Support Services Manager, Leeds Beckett University - Student digital insights - four years of data, dialogue and doing... (in Armstrong)
Emma Barwell, Head of User Experience and Engagement, University of Wolverhampton.
13:10
Lunch and networking in the exhibition
14:50
Travel time
14:55
Breakout sessions 2
- Journey to Empowerment: Tools for Coaching (in Sky Loft)
Bex Cattran, Associate Operations Manager, University of Leeds - Driving improvements to Service Health (in Armstrong)
Mike Haward, Head of Service Performance & Monitoring, UCL
- Supporting MFA (Fireside Chat) (in Sky Gallery)
Andy Scott, Senior Manager (Service Desk and 2nd Line Support), Durham University
15:30
Refreshments Break
in Exhibition16:00
The University of South Wales' Journey to Unified Service and Asset Management with Freshworks and Freshservice
17:30
Close of Day 1
19:00
Pre-dinner drinks reception
in Sky Loft19:40
Dinner including Gameshow
in Sky Gallery.
Dress code is smart casual
Thursday
09:00
Welcome to Day 2
Jake Dovey, Incident Response Team Manager, University of Southampton09:10
Wakey Wakey with Jakey: How to WIN at meetings
Jake Dovey, Incident Response Team Manager, University of Southampton09:30
A practical approach for Experience Management, XLAs and SLAs
Barclay Rae, Barclay Rae Consulting Ltd10:00
Surviving then Thriving: The Human Side of a Cyber Incident
Mat Flower, (Interim) Deputy Director & Head of Digital Infrastructure/Information Security, University of Wolverhampton10:30
Refreshments in the Exhibition
11:00
Student Wellbeing: Using technology to improve access to support
11:30
Travel time
11:35
Breakout sessions
- Windows 10 End of Life Toolkit Launch (in Armstrong)
Jake Dovey, Incident Response Team Manager University of Southampton - Day in the Life of a Service Desk (in Sky Gallery)
Simon Wright, Customer & Technical Services Manager, University of Central Lancashire and Gavin Baker, Service Desk Manager, University of Wolverhampton - Hot-seat coaching: See the power of coaching in real time (in Sky Loft)
Fiona Bicket, HE Management Coach
12:10
Lunch in the Exhibition
13:10
Putting the “Self-Serve” into a “Self-Service Portal” (Sponsored by TOPdesk)
Phil Payne, Group Director of IT Customer Experience, Bidvest Noonan13:40
Tech Hub Triumph: Revolutionising IT Support for Staff and Students (Including personal kit)
James Lloyd, Support Hub Team Lead and Ivan Martinson, Senior Technician, University of Southampton14:20
Refreshments in the Exhibition
14:50
Enhancing Customer Experience in IT Support Services
Stella Poole, Head of Core Systems Optimisation Team, University of Birmingham15:20
Closing remarks
Iain Cameron, User Services Manager, IT Services, University of Aberdeen15:45
Conference close
Other Sponsors
Other Info
Exhibitor Information
UCISA Group
- Support Services
