Sowing the Seeds of Knowledge: IT Knowledge Management in Higher Education

About the Event

Are you looking for ways to reduce support tickets and empower your customers with self-service? Join us for a game-changing webinar where two knowledge innovators share their practical experiences on transforming IT Knowledge Management in higher education.

Marco Cattelan from the University of Southampton will dive into how he revolutionised the Knowledge Base at his institution, enhancing efficiency and user autonomy.

Allen Cousins from the University of Leeds brings a fresh perspective, sharing how he’s applying innovative KM strategies from outside the sector to elevate Leeds' support services.

Why Attend?

• Actionable Insights: Learn real-world strategies to enhance your institution's self-service capabilities.
• Reduce Support Tickets: Discover how effective knowledge management can reduce your team's workload by empowering users to solve their own issues.
• Q&A: Apply the experience of our experts to your own knowledge problems.

Reserve Your Spot

Whether you're just starting your KM journey or looking to optimize your existing processes, this is the webinar for you. Don’t miss out on an opportunity to learn practical tips that you can implement right away.