UX in Education - Challenges and Opportunities

Booking Open

Primary Sponsor


17 September 2024

Book Before

16 August 2024


INNSiDE by Melia, Manchester

About the Event


Join us at our inaugural conference, bringing together user-centered professionals working in education for a day of thought-provoking talks, interactive sessions and networking. 

Since we formed in 2021, our UCISA UX community has grown online, we have come together in virtual sessions to talk about our work (and at times, share in group therapy!). It’s now time to meet in-person to share more ideas, make more connections and learn more from each other. This UX conference is different to other UX conferences - it has a specific focus on the adoption and application of user-centred approaches and practices in education, with consideration of the specific challenges and opportunities that exist and characteristics of the sector we work in. If you’ve ever grappled with student-journey mapping, academic engagement and getting buy-in for user research to improve university-wide services, then this is the conference for you!

The conference will explore a range of themes, including:

  • Successes and failures - honest case studies presented by UX practitioners in education.
  • Sessions by experts in the field to inspire and invigorate your approach to UX in your institution.
  • Ideas for techniques and approaches to embed user-centered design into your institutional culture. 



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Ben Holliday

Chief Design Officer


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Tash Willcocks

Head of Learning Design


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Ayala Gordon

Associate Director (Digital User Experience)

University of Southampton

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Sara Cunha

Senior User Researcher

University of Southampton

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Samantha Fanning

Product Manager for Digital Experience

University College London

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Sam’s role at UCL involves acting as Product Manager for Digital Experience, as well as leading the Digital Experience service which includes teams focused on content, experience design, UX and insight, and development support. Wearing both hats allows her to run key products and platforms as exemplars for their service.

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David Marshall

User Research & Data Science Team Lead

University of Cambridge

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David has been doing something that looks like UX or Service Design at the University of Cambridge for the last 8 years, currently leading Cambridge’s User Research, Data Science and Accessibility team. He specialises in generative research to inform service design and has a professional interest in research ethics.

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Sylwia Dzula

Senior User Researcher

University of Cambridge

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Sylwia holds an MSc in Human-Computer Interaction and is a Senior User Researcher at the University of Cambridge. She has extensive experience as a User Researcher and Principal Investigator in mental health care, along with nearly 10 years of research administration management at CRUK, University of Cambridge.

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Professor Radka Newton

Director of Centre for Scholarship and Innovation in Management Education , Department of Entrepreneurship and Strategy

Lancaster University Management School

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Radka’s personal experience of being an international student contributed to her professional calling to ensure that as educators we create challenging yet attainable education environments. As a continuous improvement and service excellence scholar, she has grown a significant expertise in combining executive coaching, organisation change practice and service design. Radka is an editor of a newly published anthology Transforming Higher Education With Human-Centred Design and a co-founder of the Service Design in Education network.

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Amelia Johnson

Digital User Experience Researcher

University of Exeter

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Amelia works within the Digital team at the University of Exeter, and spoke at the DUUK24 THE conference about understanding and visualising the student journey. Her specialisms include one-to-one interviews, workshops, and experience mapping. To advocate user-led design, she facilitates cross-departmental ideation sessions and produces clear reports for product teams.

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Ben Richards

User Research Lead

University of Exeter

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Ben is User Research Lead for the University or Exeter’s cross-disciplinary Digital team. He has over 15 years of experience across research, product and digital content and is currently focused on how we understand student experience and behaviour and use this insight to influence product and strategic decision making.

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Kris Purdy

Head of Digital Experience

University of Glasgow

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Kris Purdy has worked in digital for more than 15 years, crafting digital experiences and finding ways to digitally transform international organisations on shoe-string budgets. Every project and programme Kris has successfully delivered has come down to fostering collaboration and an open mindset.

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Val Mitchell

Postgraduate Director of Studies, School of Design and Creative Arts

Loughborough University

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Val Mitchell is the Postgraduate Director of Studies at the School of Design and Creative Arts (SDCA) at Loughborough University. Alongside teaching Experience Design to design students, she is the Academic Lead for Learning at Snook, a leading Service Design agency based in Glasgow and London.

Event Schedule



Registration and Exhibition opens


Welcome and introductions


Close of the Conference