CRM Implementations

About the Event

As part of the UCISA Project and Change Management Group's regular webinar series, we are hosting a webinar on CRM implementations. Guest speakers from the University of Liverpool and Edinburgh Napier University will share their experiences, challenges, successes and lessons learned.   

There will be time for questions after each presentation, and again at the end of the session. 

CRM Project: A Journey Not a Destination - Dominic Ventre, Strategic Change Programme Manager, University of Liverpool

Behind Every CRM: A Human Centered Story of Partnership, Lessons and Transformation - Jonathan Harrison, Head of Project Services, Edinburgh Napier University