CISG-PCMG22 - New solutions for a new world

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Booking Open

Primary Sponsor

Date

30 November 2022

1 December 2022

2 December 2022

Book Before

26 November 2022

Location

Hilton Brighton Metropole

About the Event

CISG-PCMG22 - New solutions for a new world

How staff and students look at their university or college has changed; as the sector adapts to the massive disruption and rapid uptake of digital technologies dictated by events of the last few years, the perspective will shift again.

Many institutions are still rolling out, configuring provision and looking to embed best practice for systems and services delivered years ahead of intended timelines. The agility of the sector in adapting to user needs has been remarkable and has resulted in a more digitally empowered education landscape than ever before.

However, individually, institutionally and as a wider community there is a need to not only make sense of these exciting new solutions, but to connect, secure and support them and ensure effective interoperation across hybrid environments. This is of particular importance, with dispersed user groups and stakeholders having high expectations from this brave new world of work, learning and research.

Digital provision and capability and access to quality tools and services has never been better, but how can institutions ensure that user experience is equally good? Operating in a competitive sector with significant challenges to service delivery, finance and governance, many institutions are looking to digital technologies for solutions and new opportunities – particularly in improving and personalising the user’s experiences.  

CISG-PCMG22 conference will explore how the sector is bringing pioneering solutions and services together to deliver new solutions for a new world for staff and students.

UCISA CISG-PCMG22 will feature a mix of presentations, workshops and updates from the sector. There will also be opportunities to engage with our suppliers and explore the ways they can innovate and support our new working world.

The Conference Co-Chairs, Sally Jorjani (University of Stirling) and Patrick Daly (Robert Gordon University) welcome you to this year’s Conference and we hope you will find the Conference a good opportunity to learn from your community as they share their good practice and take the opportunity to meet new contacts, extend your network and to engage with suppliers. We look forward to seeing you in Brighton!

Speakers

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LJ Rich

Presenter, writer, producer, musician and self-confessed geek.

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Professor Judith Petts CBE

Vice-Chancellor

University of Plymouth

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Sophie Harrison

Head of Agile Product Delivery

University College London

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Liam Earney

Executive Director of Digital Resources

Jisc

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John Hogg

Director of Continuous Improvement

University of Strathclyde

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A leader, coach, mentor and trainer with extensive experience of operating at an executive level and developing, leading and managing successful teams in the Higher Education sector. Also experienced in strategy development, alignment of operational delivery and leading complex organisational-wide transformation and continuous improvement projects, delivering significant quantifiable benefits. John operates at a national and international level in the field of continuous improvement, leadership development and benefits management. John is currently Chair of Lean in Higher Education Europe and is a member of the Lean HE Global Steering Group. John is also a non-executive board member at Glasgow Kelvin College and is also currently Chair of the College's Audit & Risk Committee

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Brian Henderson

Director of Digital and Information Services

University of Aberdeen

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Andy Smith

CIO

University College London

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Andy Smith Joined UCL in May 2020 as CIO and before that he was the Global CIO for Arm from 2014 to 2019. Arm is one the world’s leading technology companies with its processor designs in more than 150 billion chips including almost every phone in the world. Prior to this Andy spent 5 years as a Government CIO working for one of the agencies in the defence sector. Before that he worked for 20 years with BP in a variety of roles and locations around the world including 6 years in Alaska. Andy lives in Cambridge with his wife and two daughters. He is a keen sportsman who has recently discovered the game of Real Tennis.

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Chris Haigh

Assistant Director and Head of PMO, Interim

University of Wolverhampton

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Chris is a senior programme/project manager at the University of Wolverhampton. Prior to this, Chris worked as a project management consultant – where he helped clients to set up and improve upon their portfolio, programme and project governance and structures. At work, he is particularly passionate about people and change management, but outside of that he is a huge football fan. Although he hasn’t mentioned much about his beloved Manchester United for the last few months….

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Andrew Meikle

Head of Corporate Information Systems

Lancaster University

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Henrik Brogger

Director of Digital Operations and Service Delivery

University of Reading

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Henrik has gathered his experience of leading people through change and digital technologies from many sectors including Publishing, Tour Operating, Housing and, lately, Higher Education. Having worked in a variety of leadership roles encompassing operational management and strategic delivery, he is an experienced communicator at many levels. Henrik has spent the last decade in two leading universities creating successful Service Delivery and Operations departments with a focus on strategic goals and business outcomes, underlined by a culture of empowerment and achievement. He is the vice-chair of the UCISA Sustainability Group, member of the UCISA Support Services Group, an eager contributor to UCISA projects, and enjoys voluntary work, latest for tuition charity The Access Project. Continuous learning is a core principle to Henrik, he completed a Master’s degree with distinction in Management not long ago, and he perpetually embraces opportunities to learn through a variety of platforms. He is a keen architecture buff (having recently built a house to his own design) and loves a good cup of tea!

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Caroline Hargreaves

Senior Business Change Manager

University of Manchester

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I work in the University of Manchester’s Strategic Change Office in a dual role: Senior Business Change Manager on the Research Lifecycle Programme and, also, Strategic Demand Manager for Research. Our programme is run using MSP which places benefits management within the remit of the programme’s change management team.

Ian Anderson

Ian Anderson

Enterprise Architect

Ellucian

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Ian has spent 35 years working in the global Higher Education (HE) Sector. Starting his career at Coventry University in Finance and then Business Analyst roles, he was one of the founders of the EA Community of Practice under UCISA, to which he was appointed Chair in 2015. Ian envisaged and led the creation of a UK Capability Model that is today used in many universities around the globe. Ian currently works for Ellucian, where he assists higher education institutions to align strategic and operational goals, and to assess and improve user experiences through enterprise architecture.

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Brendan Whitfield

Product Manager (Cross Functional-Products)

Imperial College London

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Over 10 years’ experience in the higher education sector working across multiple University’s including Imperial College, King’s and UAL. Prior to this my career was in the Civil service and Home Office for a number of years.

A career focused on delivering complex changes. Working as a Portfolio manager, Programme manager, Senior Project manager and within PMO’s managing large teams.

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Amanda Howard

Business Systems Analyst, Estates and Campus Services Systems

University of Essex

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James Blair

Director Development & Operations and Deputy Director of Information Services

University of Stirling

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Matthew Sherlock

Director of Product Strategy

Clarivate

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John Harris

Education and Student Solutions Director

King’s College London

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John is Director of Education and Student Solutions for King’s College London. His career is centred about providing information and technology-enabled products and services, this past fifteen years within HE-sector leadership roles. John currently leads on product strategy, design, and product ownership, for Education & Student functions.

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Mark Wilson

Chief Operating Officer

Tribal

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Mark joined Tribal in December 2016 as the Managing Director for the EMEA region. In February 2020, he moved to his current role of Chief Operating Officer. Mark is an experienced business leader, having spent over 20 years in national and international roles in software and services businesses. In that time, he has enjoyed great success driving transformation and helping his clients maximise the value to their organisations of deploying technology-enabled solutions.

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Paul Riley

Senior Director Analyst

Gartner

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Paul is a Senior Director Analyst at Gartner where his research area is mainly higher education digital strategies, governance, operating models, and trends. Prior to joining Gartner in May 2022, Paul had 30 years in the higher education sector. The last 12 years were as Director of Library and Services at Cardiff Metropolitan University. As Director, Paul was responsible for Library Services (Learning Centres, digital resources), Information Services (user support, infrastructure, software development), and Business Improvement Services (programme/project management, business analysis, change and engagement).

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Marguerite McEnery

Head of IT Project Management & Business Engagement

University of Limerick

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Alison Cotgrave

Academic Registrar

Liverpool John Moores University

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Simon Kearney

Director, IT Platforms and Security

London Business School

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Paul Ferguson

Digital Marketing Manager

Queen’s University Belfast.

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Jennifer Robertson

Head of Automation Transformation Team

University of Glasgow

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Michelle McGaughey

Business Services Team Leade

Queen’s University Belfast

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Alexey Protosav

Business Intelligence & Integration Team Leader

University of Greenwich

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Owain Young

Application Architect

University of Wales

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Nalin Parbhu

CTO

Infuse

Event Schedule

Wednesday

The Exhibition is in the Buckingham and Dukes Room.

The main Conference is in the Balmoral Room

10:00

Exhibitor briefing

in the Exhibition
10:30

Registration and exhibition open

11:30

Network and orientation session

If this is your first UCISA conference or first is a while; please join us for a session describing how to make the most of the Conference.
12:00

Lunchtime Round table session with AvePoint and Kingston University

Going Microsoft Cloud First at Kingston University
Steve Britton Head of Enterprise collaboration, Kingston University

Full details of session

Registration is required

in the Sandringham Room

12:00

Lunch

in the Exhibition
13:00

Welcome

13:15

Digital Futures: culture, investment & sustainability

Professor Judith Petts CBE, Vice-Chancellor & Chief Executive, University of Plymouth
14:05

How to double value for your university every term: an agile approach

Sophie Harrison, Director of Agile Product Delivery and Andy Smith, Chief Information Officer, UCL
14:50

Evolution for Success: the Story of Lean & Continuous Improvement @ the University of Strathclyde

John Hogg, Director of Continuous Improvement, University of Strathclyde

15:20

Refreshments

in the Exhibition
15:50

The new Jisc strategy and an update on our research into Student Records Systems

Liam Earney, Managing Director HE and Research, and Executive Director of Digital Resources, Jisc
17:20

Closing remarks for Day 1

17:30

Close of Day 1

17:30

Networking drinks reception

in the Exhibition
19:00

Drinks reception

in the Exhibition
20:00

Dinner

in the Balmoral Room

Dress code business casual

Thursday

The Exhibition is in the Buckingham and Dukes Room.

The main Conference is in the Balmoral Room

08:30

Breakfast session with AvePoint

Securing Your Digital Exams 

Registration is required

in Sandringham Room

09:30

Welcome to Day 2

10:25

Travel time

10:30

University showcases

 

11:00

Refreshments

in the exhibition hall
11:30

Partner showcases

  • Clarivate 
    The epic rise of the digital campus - Connecting students with their universities no matter where they are.

    James Blair, Director Development & Operations and Deputy Director of Information Services, University of Stirling and Matthew Sherlock, Director of Product Strategy, Clarivate.
    (in Osborne)
  • Courseloop
    Navigating new curriculum management systems: How higher education leaders can prepare for implementation
    Alison Cotgrave, Academic Registrar, Liverpool John Moores University [this session will not be repeated]
    (in Balmoral)
  • Ellucian 
    Student Systems: New Kind of Special - What will our solutions need to look like in medium to long term

    Ian Anderson, Enterprise Architect, Ellucian
    (in Sandringham)
  • ServiceNow 
    The power of automation - Realising efficiencies through the automation of staff and student service
    Brendan Whitfield, Cross-functional Product Manager, Imperial College London and Will Owen, Director of Higher Education, ServiceNow
    (in Innovation Suite)
  • Tribal 
    Making the best use of your technology investment to deliver exceptional staff and student engagement
    John Harris, Education and Student Solutions Director, King's College London and Mark Wilson, Chief Operating Officer, Tribal
    (in Ambassador)
12:00

Travel time

12:05

Cloud migration for HE, Fantasy, pipe dream or nightmare

Simon Kearney , Director IT Platforms, London Business School
12:50

Lunch

in the exhibition hall
14:35

Learn how King’s College London is leveraging the power of Cloud and Automation to deliver software continuously

John Harris, Education and Student Solutions Director, King's College London and Nalin Parbhu, Infuse
15:20

Refreshments

in the exhibition hall
15:50

Exhibition closes

15:50

University showcases repeated

16:20

Travel time

16:25

Partner showcases repeated

  • Clarivate
    The epic rise of the digital campus - Connecting students with their universities no matter where they are.

    James Blair, Director Development & Operations and Deputy Director of Information Services, University of Stirling and Matthew Sherlock, Director of Product Strategy, Clarivate.
    (in Balmoral)
  • Courseloop
    CourseLoop will not be repeating their session
  • Ellucian
    Student Systems: New Kind of Special - What will our solutions need to look like in medium to long term

    Ian Anderson, Enterprise Architect - Ellucian
    (in Osborne)
  • ServiceNow
    The power of automation - Realising efficiencies through the automation of staff and student service
    Brendan Whitfield, Role: Cross-functional Product Manager, Imperial College London
    (in Ambassador)
  • Tribal
    Making the best use of your technology investment to deliver exceptional staff and student engagement
    John Harris, Education and Student Solutions Director, King's College London and Mark Wilson, Chief Operating Officer, Tribal
    (in Sandringham)
16:55

Close

17:00

PCMG Network Event - Resource & Capacity

PCMG committees

in the Ambassador Room

19:00

Drinks Reception

in the Metropole Bar
20:00

Dinner

in the Regency Suite

Black Tie optional

Friday

The main Conference is in the Clarence Room 

09:30

Welcome to Day 3

09:40
10:40

Refreshments

in the Lancaster Room
11:10

Higher Education Business and Technology Trends

Paul Riley, Senior Director Analyst, Gartner
12:55

Closing remarks by Conference Chairs

13:00

Lunch

in 1890 At The Met
14:00

Close of conference