CISG-PCMG22 - New solutions for a new world

A leader, coach, mentor and trainer with extensive experience of operating at an executive level and developing, leading and managing successful teams in the Higher Education sector. Also experienced in strategy development, alignment of operational delivery and leading complex organisational-wide transformation and continuous improvement projects, delivering significant quantifiable benefits. John operates at a national and international level in the field of continuous improvement, leadership development and benefits management. John is currently Chair of Lean in Higher Education Europe and is a member of the Lean HE Global Steering Group. John is also a non-executive board member at Glasgow Kelvin College and is also currently Chair of the College's Audit & Risk Committee

Andy Smith Joined UCL in May 2020 as CIO and before that he was the Global CIO for Arm from 2014 to 2019. Arm is one the world’s leading technology companies with its processor designs in more than 150 billion chips including almost every phone in the world. Prior to this Andy spent 5 years as a Government CIO working for one of the agencies in the defence sector. Before that he worked for 20 years with BP in a variety of roles and locations around the world including 6 years in Alaska. Andy lives in Cambridge with his wife and two daughters. He is a keen sportsman who has recently discovered the game of Real Tennis.

Chris is Assistant Director of Digital Services and Head of the Programme Management Office at the University of Wolverhampton. He is primarily responsible for ensuring the successful delivery of IT and digital related projects and programmes.

Henrik has gathered his experience of leading people through change and digital technologies from many sectors including Publishing, Tour Operating, Housing and, lately, Higher Education. Having worked in a variety of leadership roles encompassing operational management and strategic delivery, he is an experienced communicator at many levels. Henrik has spent the last decade in two leading universities creating successful Service Delivery and Operations departments with a focus on strategic goals and business outcomes, underlined by a culture of empowerment and achievement. He is the vice-chair of the UCISA Sustainability Group, member of the UCISA Support Services Group, an eager contributor to UCISA projects, and enjoys voluntary work, latest for tuition charity The Access Project. Continuous learning is a core principle to Henrik, he completed a Master’s degree with distinction in Management not long ago, and he perpetually embraces opportunities to learn through a variety of platforms. He is a keen architecture buff (having recently built a house to his own design) and loves a good cup of tea!

I work in the University of Manchester’s Strategic Change Office in a dual role: Senior Business Change Manager on the Research Lifecycle Programme and, also, Strategic Demand Manager for Research. Our programme is run using MSP which places benefits management within the remit of the programme’s change management team.

Ian has spent 35 years working in the global Higher Education (HE) Sector. Starting his career at Coventry University in Finance and then Business Analyst roles, he was one of the founders of the EA Community of Practice under UCISA, to which he was appointed Chair in 2015. Ian envisaged and led the creation of a UK Capability Model that is today used in many universities around the globe. Ian currently works for Ellucian, where he assists higher education institutions to align strategic and operational goals, and to assess and improve user experiences through enterprise architecture.

Over 10 years’ experience in the higher education sector working across multiple University’s including Imperial College, King’s and UAL. Prior to this my career was in the Civil service and Home Office for a number of years.

A career focused on delivering complex changes. Working as a Portfolio manager, Programme manager, Senior Project manager and within PMO’s managing large teams.

John is Director of Education and Student Solutions for King’s College London. His career is centred about providing information and technology-enabled products and services, this past fifteen years within HE-sector leadership roles. John currently leads on product strategy, design, and product ownership, for Education & Student functions.

Mark joined Tribal in December 2016 as the Managing Director for the EMEA region. In February 2020, he moved to his current role of Chief Operating Officer. Mark is an experienced business leader, having spent over 20 years in national and international roles in software and services businesses. In that time, he has enjoyed great success driving transformation and helping his clients maximise the value to their organisations of deploying technology-enabled solutions.

Paul is a Senior Director Analyst at Gartner where his research area is mainly higher education digital strategies, governance, operating models, and trends. Prior to joining Gartner in May 2022, Paul had 30 years in the higher education sector. The last 12 years were as Director of Library and Services at Cardiff Metropolitan University. As Director, Paul was responsible for Library Services (Learning Centres, digital resources), Information Services (user support, infrastructure, software development), and Business Improvement Services (programme/project management, business analysis, change and engagement).

Michelle is a Digital Transformation Architect at Queen’s University Belfast and the Technical Lead on the new Applicant Management System (AMS). Since joining the Digital Transformation Team two years ago, Michelle has delivered solutions for Clearing, Undergraduate Direct and Postgraduate application processing.