Booking Closed

Primary Sponsor


20 November 2019

21 November 2019

22 November 2019

Book Before

22 November 2019


Radisson Blu Edwardian Heathrow Hotel

About the Event

In previous years the Conference has looked at how we introduce change and put in place processes and technologies to establish the technical foundations to help offer stability and agility, however we are working in an ever-changing environment and dealing with complex, interactive and competitive demands. We continue to face financial uncertainty while following a mantra of continued service improvement, we have increasing competition for students across HE and FE and many Institutions also have complicated international agendas and partner arrangements, which all add to the challenging sets of facilities, software and services that we must deliver as IT professionals. Brexit is presenting its own challenges and uncertainty, as is the recent Augar Report recommendations in terms of overall funding for HE, possible reassessment of the degrees being offered in some institutions and a refocusing on technical qualifications/apprenticeships and lifelong learning opportunities. All this serves to underline that we must find better, faster and smarter working practices.

To enable us to work in this way we need to look critically at our business processes and ensure we embrace new technologies and innovation, analytics, artificial intelligence, service integrations, hybrid environments and cloud services, all while maintaining data quality and security. We need to look internally at how we are structured and how we manage our technical services to ensure efficiency and agility.

Working better, smarter, faster will be a challenge to implement, especially when we must continue to maintain high quality business as usual systems and services, but we do need to start to control the agenda and manage expectations in the short term to allow a window to introduce new working practices, business processes, develop staff skills and establish new systems and services and integrations. Understanding what digital means for your institution, agreeing and scoping your digital landscape, introducing analytics and artificial intelligence, and having an efficient integration layer for internal and external services will facilitate communication, agility and help us work smarter.

The Conference will attempt to highlight how institutions are striving to address these challenges and the role that our professional communities and third-party suppliers can offer in terms of support, consultancy and collaboration opportunities. CISG-PCMG19 will provide a range of university showcases providing real life examples of HE initiatives; sessions will provide practical takeaways and guidance. You will have excellent opportunities to consult and network with your peers and will be supported by a host of vendors who will be exhibiting their solutions and providing their thoughts and experiences to help meet our challenging demands.

Delegates at this event will comprise CIOs, IT Directors, Heads of area, and those responsible for the development and implementation of corporate and academic systems, programme and project management and business improvement processes.

The annual CISG-PCMG Conference and Exhibition is an extremely popular event, so ensure you book early to secure your place and avoid disappointment.


head and shoulders shot of John Hemingway

John Hemingway


Durham University

head and shoulder shot of Mehmet Batmaz

Mehmet Batmaz

Head of Infrastructure

Greenwich University

head shot of Rayna Lloyd

Rayna Lloyd

Head of PMO

University of Greenwich

head shot of Annette Vancil

Annette Vancil

Director of Technology Transformation

Higher Education Statistics Agency (HESA)

head shot of Mary Hill

Mary Hill

Digital Skills Manager

Sheffield Hallam University

More Info

In Mary’s nearly 30 years career in Higher Education she’s undertaken virtually every type of IT role HE has need of. She is now the Digital Skills Manager at Sheffield Hallam University, and has a passion for tech and getting value for money. It doesn’t matter if you have the fastest infrastructure, the most robust security, and the most interconnected applications, what’s the point if you don’t have engaged staff and students to use them.

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Deborah Green



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Deborah joined ucisa as CEO in May of 2019, bringing with her a wealth of marketing and Higher Education experience, most recently as Director of Student Recruitment at the University of Hull following five years as Chief Executive of Marketing Leeds and 5 years at Leeds Beckett University, where she was a member of the Executive Board. She is no stranger to leading member organisations, having led the Law Society’s regional team earlier in her career, supporting 14,500 solicitors in Yorkshire and the North East and introducing a wealth of new initiatives and services, resulting in her receiving the Yorkshire Enterprise Award and being recognised as Yorkshire Lawyer of the year in 2007 for her services to the profession.

head shot of Fiona Astor

Fiona Astor

Business Improvement Manager, Strategic Change

University of Liverpool

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An experienced Project, Programme and Portfolio Manager who is leading the development of the Portfolio Management Office at University of Liverpool. With a passion for never standing still, culture development and risk based decision making, Fiona has grand ambitions for the future of the PMO at UoL!

person smiling at the camera

Seema Kisnay

Head of Business Systems

Goldsmiths, University of London

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Seema is currently the Head of Business Systems at Goldsmiths, University of London and has been working in the higher education sector for over 12 years. She also volunteers her time to the STEM Girls Career Roadshow, where they go to local schools and share stories and advice with the new cohort of STEM girls.

head shot of Kate Monaghan

Kate Monaghan

Head of Projects Office

Anglia Ruskin University

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Kate started her career at the Bank of England. Since joining ARU in 2015 Kate has delivered projects including reimplementing the Student Records System, rollout of a new Learning Management System and now manages the digital portfolio across the University as the Head of the Projects Office in IT Services.

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Bridget Michael

Project Manager

Anglia Ruskin University

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Bridget’s IT career begun over 25 years ago at Woolworths. She later moved to QVC before joining ARU in 2016 where she has run projects including Placements (SITS) and Student Mobile App. Now as Programme Manager for “Better Working Together” she is overseeing the implementation of O365 for staff.

head shot of Stuart Mallan

Stuart Mallan

Java Framework Manager

University of Strathclyde

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Stuart have worked at the University of Strathclyde for over a decade designing and developing systems like HR, Payroll, Website and Data warehouse. He, along Harry now lead the re-development of the Universities main Applicant, Student and Staff portal to a modern technology stack with a strong user focus.

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Henry Macguire

Web Development Manager

University of Strathclyde

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Harry has worked at the University of Strathclyde for over a decade designing and developing systems like HR, Payroll, Website and Data warehouse. He, along Stuart now lead the re-development of the Universities main Applicant, Student and Staff portal to a modern technology stack with a strong user focus.

head shot of Lara Fox

Lara Fox

Customer Services and Service Improvement

University of Southampton

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Lara has been in her current role since July 2016 but has also developed and deployed Lean Six Sigma programmes within Travel and Tourism, NHS and Military sectors. She began working life as a physiotherapist so has simply moved from problem solving on humans to problem solving within processes/services!

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Nick Hynes

Service Analyst and Improvement Team Lead

University of Southampton

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Chrissie Felthouse

Senior IT Project Manager

University of Derby

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Chrissie has been at the University of Derby for 10 years to date, starting in Timetabling, progressing to CRM Analyst in Admissions and moving to IT Services 5 years ago as Project Manager. Chrissie now manages the IT Project Management team (within the IT Portfolio Office) and has responsibilities of Project and Programme management across a range of initiatives.

head and shoulder shot of Su Taylor

Su Taylor

Project Manager

University of Derby

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Susie has worked in HE for ten years. In Admissions as Data Analyst, progressing to managing a team as Admissions Operations Officer. Moving to University of Derby, as a Functional Analyst, then to IT services as Project Manager (3 years), where she manages large scale digitisation and business transformation projects.

Head shot of Jordan Schroeder

Jordan Schroeder

COO & Managing CISO


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James Smith

Director of IT

Birkbeck, University of London

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James Smith is Director of IT at Birkbeck, University of London, where he is responsible for the delivery of systems and services that are relied upon by Birkbeck’s staff, students, and commercial customers. The services provided support student engagement with the life-changing educational opportunities that are central to the institution’s mission, internationally recognised research, and the administration of the enterprise. James spent the early part of his career at Royal Holloway, University of London and SunGard Higher Education working on student system implementations, and retains a keen interest in corporate systems and business process development. James is vice chair of the ucisa CISG.

head shot of Andrew Grinsted

Andrew Grinsted

Head of Service Operations

University of Sussex

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Andrew heads the Service Operations branch for IT Services. The Service Operations teams covers everything from first- and second-line support for our applications and devices, through to applications development, testing and of course Integration. Andrew has overseen the introduction of the University’s first integration platform, and the forming of the dedicated Integration Team, who are transforming how services are delivered.

Head shot of Megan McFarlane

Megan McFarlane

Enquiry and Conversion Manager

University of Aberdeen

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Megan manages the student recruitment engagement and conversion strategy at the University of Aberdeen. By leading both the digital marketing and enquiry teams Megan has a focus on the end to end customer journey, and is passionate about utilising CRM technology to both improve the customer experience and meet ambitious recruitment targets.

head shot of Hugh Langford

Hugh Langford

Development Manager

Henley Business School, University of Reading

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As Development Manager at Henley Business School, University of Reading, Hugh’s primary responsibility is to develop Henley Business School’s alumni and corporate collaboration portfolio. With a strong interest in in corporate social responsibility, innovation and research, Hugh is committed to helping effect industry transformation through applied education.

head shot of Gareth Healey

Gareth Healey

Senior Lecturer

Swansea University Medical School

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Gareth specialises in nanomedicine and advanced therapeutic development. He has been extensively involved in the development of novel therapeutics for asthma, infectious diseases and cancer throughout his career, and is currently a Senior Lecturer and Associate Director of Enterprise & Innovation for Swansea University Medical School.

head shot of Keith Humphries

Keith Humphreys

Assistant Director of Finance

Staffordshire University

More Info

I’ve worked in the higher education sector for over 14 years firstly at Aston University and now Staffordshire University. At Aston I led implementations/upgrades of their Agresso finance system. At Staffordshire I led the team that recently implemented Oracle Fusion, the first University to move from Oracle EBS to Fusion.

head and shoulder shot of Fraser Smith

Fraser Smith

SharePoint/ CRM Manager

University of Aberdeen

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Fraser is the SharePoint & CRM manager at the University of Aberdeen, his career has spanned all aspects of IT – from software developer, business analyst, project manager, to team manager. Fraser leads a team of software developers delivering software projects supporting the University’s digital transformation.

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Infrastructure Architect

London Business School

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Leading the infrastructure design team at London Business School, he’s been part of a team that has navigated many transitions of the infrastructure at the School over the years. His main specialism has been networks but turns his hand to the entire infrastructure stack.

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Andy Burton

Interim Head of Portfolio / CRM Programme Manager,

King's College London

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Andy has been at King’s College London for 3 years, starting out as a project manager and progressing to CRM Programme Manager.

Head shot of Priya Lakhani

Priya Lakhani

Founder CEO


More Info

After giving up a career in law to pursue a dream of running her own business, Priya built and sold a successful food brand. She then established a social enterprise before starting a tech company that brings together AI and education in order to understand how students learn and provide educators with an insight into how to create personalised education.

Event Schedule





Exhibitor briefing

in the Exhibition with Anna Mathews, Head of Policy and Projects, ucisa

Exhibition opens

in the Commonwealth Suite


in the Exhibition
(sponsored by Unit4)

Speed networking, meet the sponsors

in the Atrium


Gareth McAleese, ucisa-CISG Chair, University of Ulster
Sally Jorjani, ucisa-PCMG Chair, Edinburgh Napier University

It ain’t just what you do, it’s the way that you do it

John Hemingway, CIO, Durham University




in the Exhibition

Developing and Implementing the Digital Strategy at the University of Greenwich.

Mehmet Batmaz, Head of Infrastructure and
Rayna Lloyd, Head of PMO, University of Greenwich



Close for the day


Drinks reception

in the Exhibition.
(Sponsored by Namos Solutions)


in the Newbury Suite – dress code business casual.
(Sponsored by Logmein)



ucisa Looking to the Future

Deborah Green, ucisa CEO

A risky business - a simple yet effective method for identifying project risks

Fiona Astor, University of Liverpool



Travel time


University showcases session 1

Seems Kisnay. Goldsmiths, University of London  - presentation

Kate Monaghan and Bridget Michael, Anglia Ruskin University 

Stuart Mallan and Henry Maguire, University of Strathclyde - presentation

Lara Fox and Nick Hynes, University of Southampton  - presentation

Chrissie Felthouse and Su Taylor, University of Derby



in the Exhibition

Cyber Essentials in Higher Education: The Good, the Bad, and the Opportunity

Jordan Schroeder, CISO. HEFESTIS




in the Exhibition
(Sponsored by Unit4)

VLE External/remote hosting

Online Twitter session hosted by ucisa-Digital Education Group

Partner case studies

Case studies from ucisa members:
Ellucian and Heriot-Watt University in Connaught A
Oracle and the University of Reading in the Royal Suite
Namos and Staffordshire University in  Connaught B
Tribal Dynamics and the University of Aberdeen in Room 38
LogmeIn and Swansea University Medical School in Room 32


Travel time


Change, challenge and opportunity in an uncertain world

Peter John, Vice Chancellor and Chief Executive, University of West London




in the Exhibition

Transforming Student Experience with Microsoft Dynamics

Andy Burton, Interim Head of Portfolio / CRM Programme Manager, King's College London

Travel time


Institutional showcases session 2

Showcases from ucisa members
University of Aberdeen in Connaught B
University of York in the Royal Suite
London Business School in Connaught A
Middlesex University in Room 32
City University , London in Room 38


Close for the day


Conference drinks reception

in Newbury 1

Conference Dinner

in the County Suite - black tie is optional.
(Sponsored by Infuse)



CISG, PCMG and the Annual Survey

Sally Jorjani, Edinburgh Napier University, Gareth McAleese, Ulster University, James Blair, University of Stirling 

How King's College is utilizing Load and Performance testing to ensure their software works better, faster and smarter

Jonathan Newman, Senior Project Manager, Kings College London
(Sponsored by Infuse)



People Resist Change … Or do they?

Nicola Smith, Head of Programme Management Office, University of Strathclyde

The future of education and you

Priya Lakhani, Founder, CEO CENTURY-Tech
(Sponsored by Ellucian)

Close followed by lunch

Other Sponsors