Intro Why How What Who Resources
WHAT TO COMMUNICATE
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“It’s a given that staff and students expect to be informed about the technology and services we are providing for them. So it’s right that as IT professionals we anticipate that desire to be informed by having messages and materials ready to be circulated well advance of any activity - from kit rollouts to planned maintenance to an app launch to unwanted incidents like network or business system failures.” Anna Mathews | Former Head of Policy and Projects, ucisa |
- IT Alert email template - Issue at a location | University of the Arts London
- IT Alert email template - Issue resolved | University of the Arts London
- IT Alert email template - Service being updated | University of the Arts London
- IT Alert email template - Planned maintenance | University of the Arts London
- IT Helpdesk Phone Messages | Heriot Watt University [PDF]
- Service Alerts: Information for Service Owners & Administrators | University of Manchester [PDF]
- Planned Maintenance Announcements | University of Manchester [PDF]
- Communications During an IT Major Incident | University of Manchester [PDF]
- Major Incident Communication Toolkit for Comms Assistants | University of the Arts London [PDF]
- Social Media Status Icons | University of the Arts London [JPG]
- Improving Service Outage Communication | University of the Arts London [PDF]
- Service Monitoring Tools | University of the Arts London [PDF]
- Major Incident Communications Process | University of the Arts London [PDF]
- IT Email Alert Templates | University of the Arts London [ZIP]
- IT Services Emergency Communications Policy University of York
