What to communicate

cartoon hands holding a graph on a clipboard

Intro Why How  What  Who  Resources  



“It’s a given that staff and students expect to be informed about the technology and services we are providing for them. So it’s right that as IT professionals we anticipate that desire to be informed by having messages and materials ready to be circulated well advance of any activity - from kit rollouts to planned maintenance to an app launch to unwanted incidents like network or business system failures.”

Anna Mathews | Former Head of Policy and Projects, ucisa