SSG23: Reboot, Refocus, Recharge: Redefining the world of Support Services

Booking Open


5 July 2023

6 July 2023

Book Before

9 June 2023


The Hilton Newcastle, Gateshead

About the Event

SSG23: Reboot, Refocus, Recharge: Redefining the world of Support Services

We invite you to join us in Newcastle for the 2023 UCISA Support Services Conference, where we will ‘Reboot’ how we explore the changing world of support services, ‘Refocus’ on celebrating our diverse community’s collective achievements in making positive and innovative change to our institutions, whilst being mindful to ‘Recharge’ service delivery.

Join SSG23 as we focus on the changing landscape for what now defines ‘Support Services’, how our past and future interconnect and what that means for us now.

We are looking for speakers who can talk about the impact within their organisations, including (but not limited to) topics such as:

  • The impacts, benefits, and real-life examples of transformational change within support
  • Evolving adoption of frameworks and best practices across IT
  • Major Incident Management
  • Career Development, journeys, and direction in an ever-changing landscape
  • Reconnecting with staff and students with a customer satisfaction focus
  • Mental Wellbeing and the Work Life balance in a digital world
  • Hybrid learning and Digital Skills Training- how it has changed and how it is achieved
  • Diversity, Inclusion and Belonging within IT
  • Digital technology in teaching and learning

Should you or a colleague have an idea in mind that covers one of these topics, please submit a brief summary of the proposed presentation via our online form.


Head shot of Jake Dovey

Jake Dovey

Incident Response Team Manager

University of Southampton

Event Schedule

Wednesday 5th July


Registration and Exhibition opens




Close of day 1

Thursday 6th July


Welcome to day 2


Conference Close