Resources

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This toolkit is intended as a guide for CIOs and senior IT leaders during a major cyber incident. 

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The resources from the 2024 Security Conference are available

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The resources from the second Student Attendance and Engagement webinar are available

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The resources from the CISG-PCMG24 Conference are available

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The resources from the Lenovo Sustainability Solutions: Utilising AI to help decarbonize your digital workplace webinar are available

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The resources from the Continuous Improvement: Building a Culture of Learning and Adaptation webinar are available

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The resources from Sowing the Seeds of Knowledge: IT Knowledge Management in Higher Education webinar are available

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The resources from the  Applying UX expertise to ensure user-centred procurement webinar are available

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The resources from the 2025 EDUCAUSE Top 10 are available

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The resources from the Launch of the UCISA Enterprise Service Management Community of Practice webinar are available

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The resources from the Ransomware Evolution webinar are available

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The resources from The Internet of Things (IOT) webinar are available

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The resources from the  Navigating cybersecurity and effective partnerships with the University of Manchester and Waterstons webinar are available

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The record and the presentations from the  Student Attendance and Engagement webinar are available

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The recording and presentations from the Connect and Collaborate: Building Digital Capability in the context of AI webinar are available

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The recordings and presentations from DIG24: Creating a Smart Campus to Solidify Security, Sustainability and the Student experience Conference are available

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The resources from A path to personal wisdom - how to understand yourself in order to make the right choices for you webinar are available

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The recording from the Sustainability Open Mic: IT Kit Amnesties webinar is available

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The recording and presentation from the How to build your agile case for change webinar are available

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The recordings and presentations from the the UCISA-UX CoP for their inaugural conference are available

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The resources from the UCISA Digital Capabilities Group webinar Collecting and using data and feedback to inform approaches to digital capability development are available to members via login

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The recording and presentation from the Connect and collaborate: Collecting and using data and feedback to inform approaches to digital capability development webinar from the Digital Capabilities Group are available

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The presentations from the UCISA Business Relationship Management Group’s inaugural face- to-face event are available 

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The recording and presentations from the UCISA London Grouss webinar on Post Covid-19 Audio visual are available to members via login

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Download the latest Directors Cut from the UCISA Procurement Group summarising five activities for IT commercial professionals in the coming academic year with regards to the developing landscape of Generative AI and Large Language Models (LLM)

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The Benefits Management special interest group ran a series of webinars and subsequent working group meetings.to bring together a library of typical benefits used in UK HE projects. These resources are now available to members

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The recording and presentations from the Navigating Priorities: Strategies for Success in Higher Ed Projects webinar with the UCISA Project and Change Management Group are available to members via login

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The recording a nd presentation from the webinar on Digital Accessibility in Higher Education: Providing a Way Forward with the UCISA Web Services Group and AbilityNet are available to all members

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The recording and presentations from the Navigating the Virtualisation Market in Higher Education location: MS Teams webinar with corporate members Softcat and Nutanix are available

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The resources from the DEG-DCG Digital Education Survey – Early Insights webinar are available to members via login

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Building on the discussions held during the thought leadership session at UCISA24; a series of articles on each topic has been published in our blogs section.

Should you have missed any, or if you simply wish to re-read, the full series can be downloaded

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The resources from the Jisc insights into HE Sustainability webinar are available to members via login

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The recordings and presentations from SSG24: The Future is You! Navigating Tomorrow's Challenges Together are available to all members

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The recording and presentation from Delivering Operational IT: Partnering & Engagement Strategies are available to members

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The recording and presentation from Go the distance: navigating infrastructure and cybersecurity challenges with corporate member ITGL is available

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The recording and presentation; Navigate Beyond Windows 10: Embrace the Future with ChromeOS webinar with Corporate Member Google is available to members

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Each year UCISA provides a survey of Corporate Information systems used across the sector. This is an invaluable resource made freely available to all UCISA member HEIs and FEIs looking to share experiences with other institutions and understand trends in the marketplace. The ucisa CIS survey is carried out annually and provides a simple snapshot of the core CIS in use by UCISA members. The survey is open to all UCISA members and collects basic information about the main corporate information systems (CIS) in use in the HE sector.

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The presentation and recording from the Shifting our Perceptions: User-Centric Approaches to IT Security in Higher Education webinar are available to members via login

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The presentation and recording from the Agile Metrics: Measuring What Matters webinar is available to members

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The recording from A strategic approach to generative AI for IT and digital leaders webinar with Jisc is avaiable

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The recording of the presentation Daniel Hulme gave at AGM24 is available to members via login

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The recording and presentation from the The new UK Procurement Act: How Canterbury Christ Church University’s trailblazing approach is ahead of the curve with Courseloop is available to members

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The recordings and presentations are available to members via login

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The recordings and presentations from WiT24: Breaking barriers, building bridges: Women in Tech are available to all members via login

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The presentations and recording are available to members via login

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The recording and presentation from the Windows 10 End of Life Planning Huddle webinar is available to members

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The recording from the Ellucian Product Roadmap Updates and Priorities webinar is available to members via login

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UCISA’s information security training has been refreshed and updated for UCISA Institutional members. The new materials provide a fresh new look and feel, with up-to-date content on the key risks for today.

Details of how and where to access the new toolkit are on the website

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The playlist recordings and the presentations for Spotlight24 are available to members via login

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The recording from the webinar Future Campus: How CIOs are shaping the next-generation of computer labs sponsored by Aporto is available to members

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The recording for the first of a series of webinars with UCISA Project Change Management Group and PA Consulting is avaiable

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The recording of the webinar launching the New Information Security Training for UCISA members is available

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Launched at the UCISA24 Leadership Conference the recording from the first members meeting on the UCISA Technology Academy is available

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The recording from the UCISA London webinar  The Rise and Fall and Rise of AR is available

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The recording from the UCISA London Group's webinar sponsored by ICS.AI is availbale

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The recording from the UCISA Project and Change Management Group's webinar  Establishing a PM community of practice is available

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he recording from the UCISA Digital Education Group's webinar Podcasting in HE: exploring different practices and perspectives is available

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Playlists of the recordings, the presentations and photographs from the UCISA24 Leadership Conference are available

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The recording from the The imperative to accelerate the digital shift in HE webinar sponsored by Freshworks is available

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The presentation and recording from the UCISA Digital Capabilities Group's for this webinar from Connect and collaborate are available

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The recording and presentations the UCISA Security Group's webinar Microsoft licensing implementation and security controls location.

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The recording and presentation from the UCISA Project and Change Management Group's webinar for PM Networks are available

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The presentation and recording from the webinar Curriculum management as the enabler of change and the foundation of student success at King's College London location sponsored by corporate member Courseloop are available.

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The recording and presentation from  Optimise delivery of IT systems, sponsored by corporate member Nutanix are available

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The recording and presentations from the UCISA Digital Capabilities Group's webinar on AI - Enhancing Learning and Teaching Experiences location are avaiable

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The recording and presentation from the UCISA Support Services Group's interactive, science-driven workshop  Motivation Lab: Experimenting with Techniques to Supercharge Your Team are available

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The recordings and presentations from the UCISA Digital Education Group's webinar Striving for consistency in VLE module design are avaialble

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The recording and presentations from the  Timetabling Systems: Is it time for a change? webinar are available to members via login

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The recording from the  Maximise your Microsoft investment with Box’s unlimited storage webinar is available to members via login

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The recording from the  Upping the game for ransomware defence webinar with Corporate member Veeam is available to members via login

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The recording and presentations from the  Digital poverty and digital capability – a vicious cycle? webinar are available to members via login

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The recording and presentations for the UCISA Security Group's annual online Conference Elevating Diversity: Strengthening Cyber Security through Inclusivity; is available to all members via login

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The recording and presentation from the  Give researchers the power they need whilst still maintaining control with Corporate Member Nutanix is available to members via logging

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The recordings and presentations from the CISG-PCMG23 Conference are available to members via login

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The recording from Two Steps Forward, One Step Back: Practical Insights and Lessons Learned in Securing the Modern Campus webinar with Corporate member ITGL is available via login

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The recording from Launching the UCISA Business Relationship Management community event is available to all members via login

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The recordings from the Reflections on the use of ChatGPT in the Higher Education Landscape webinar are available to members via login

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The recordings for the  Pressure, isolation, drop out… Addressing the student crisis with a student engagement platform, webinar sponsored by Ready Education is available to members via login

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The recordings from the UCISA Midlands Group launch event are available to all members via the login page

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The recording and presentation from the Seamless and secure applicant onboarding – UCL’s path to success webinar are available via login

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The recording and presentations from the Using Jamf/Intune for managing devices, to comply with Cyber Essentials controls webinar are available to all via login

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The recording and presentation from the Enterprise Architecture: a culture, not a project webinar are available to all members

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The recording and presentation from the Increase student flexibility and reduce IT complexity webinar are available to all members via login

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The recording and presentations from the It takes a village webinar are available via login to members

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The presentation and recording from the Why Non-Production Environment Management (NPEM) is critical to Digital Transformation success are available to members via login

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The recording and presentations from the  Practical applications of the HERM business capability model webinar are available to members via login

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The recording from the Exploring the cyber challenges facing the education sector webinar is available to members via login.

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The recording and presentation from Campus in the Cloud: CIOs discuss the next era of computer labs are available

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The recording and presentation from AI in Higher and Vocational Education are available

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The recording and presentation from the Power Platform for Exam Paper Management webinar are available

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The recording and the resources are available from the Making it stick webinar

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The recordings, presentations and resources from the DIG23 Conference are available to all members via login

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The recording and resources are available from  the Change Champions: Improving Digital Skills at Scale at Kingston University webinar

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The recordings and resources from the HE Technology Talent of Tomorrow webinar are available to members via login

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The second UCISA Sector Maturity Report which provides an interesting insight into digital maturity within UK Higher Education.

The report highlights areas of strength and weakness as well as providing some practical suggestions for areas the sector should focus on to increase it’s digital maturity.

The report is available for institutional members

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The National Cyber Security Centre have brought together key resources and guidance for people across the education sector, from senior leader through to technical leaders, and academics and researchers. These resources are available via their website

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The recording from Intelligent support, management, and optimisation of your networking infrastructure webinar sponsored by corporate member ITGL is available

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The recording from the Your Checklist for Rolling Out Digital Assessment Technology webinar with Corporate member AvePoint is available

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The recording from the UCISA London event Procurement in HE Innovating for Tomorrow is available upon login

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The recording from the UCISA-PCMG webinar Project transition to live “Lob it over the fence" is available via login

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The recordings and presentations from the SSG23 face-to-face 2 days conference are available to all members upon login

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The recording for the sponsored webinar Defending your unstructured data in the era of data security is available to member via login

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The recording from the Rethinking Transformation: A Blueprint for Changing the Way We Change is available via login

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The recording from the Bring your own cyber risk webinar is available via login

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Highlighting the progress we have made as a community in the last year, as we work to achieve the ambitions set out in our Strategic Plan 2022-27 – Building on Success, published in January 2022. We are excited to share the results of this last year with you and hope that you will find the contents of this Review an encouraging indication of the positive direction our organisation and sector at large, is heading in.

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Launched at the the UCISA 23 AGM, the Hays-UCISA Digital Workforce of Tomorrow survey report is available to download by all institutional members upon login

Corporate members available on request from admin@ucisa.ac.uk

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The recording and resources from the Eco-Friendly Inboxes: Streamlining Email Practices for UK Universities is available

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The recording and resources from A sneak peek into SSG23, what why and how is available

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The recording from Tanium's Endpoint Platform for Education webinar is available

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The recordings and presentations from WiT23 finding your groove are available

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The recording from the Digital Transformation 101 is available

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The An executive view of UX in HE webinar recording is available

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The Moving Virtual Desktops to the cloud with George Washington University webinar with Corporate member Apporto is available

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The recording from the Curriculum planning for student success: A discussion with Murdoch University webinar sponsored by Corporate member Courseloop is available to all members via login

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Each year UCISA provides a survey of Corporate Information systems used across the sector. This is an invaluable resource made freely available to all UCISA member HEIs and FEIs looking to share experiences with other institutions and understand trends in the marketplace. The ucisa CIS survey is carried out annually and provides a simple snapshot of the core CIS in use by UCISA members. The survey is open to all UCISA members and collects basic information about the main corporate information systems (CIS) in use in the HE sector.

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The recording from Hybrid Cloud Infrastructure for a Modern HE Institution with Corporate Member sponsor Nutanix is available to all members via login

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The recording from the In The Thick of It: Major Incident Management and Communications Best Practices webinar is available to all members via login

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The webinar on Employment and Equity in the IT industry is now available to all member via login

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The recordings and presentations from UCISA23 are available via login

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The recording from the webinar Today’s Cyber Security Challenges in Higher Education, sponsored by Corporate member Crowstrike is available for all members via login

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The recording is available from the Shared Experiences of Getting Started with Enterprise Architecture in Higher Ed webinar

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The recording from Digitising the Student Journey - Delivering a Differentiated Student Experience is available to all members via login

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The recording of the UCISA-UX group's webinar " Design systems - what are they and is your institution ready for one?" is available to all members

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The recording from the fireside chat session with Corporate member BOX and the University of Liverpool and the University of Hull is available to all member via login

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Universities have increasingly become targets of ransomware and other cyber-attacks. Such attacks can result in major disruption of operations, with significant financial and reputational impact.

The Cyber Incident Communications Toolkit, developed by the UCISA Security Group, provides information and resources for planning the communication response of a major cyber incident. The toolkit focuses on the importance of collaboration both internally and with partners to ensure provision of an effective and coordinated communications response with students, staff, funders, and other stakeholders.

The recording from the launch webinar is available to all members

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The recording from the Balancing BYOD and Cyber Essentials webinar is available to members via login

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The recording from the Job tracks and career maps webinar is available to all members via login

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The recording from the Starting the year on the right foot webinar is available to all members via login

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UCISA is developing a CPD programme offering to enable the professional development of individuals and enhance the collective expertise of the UCISA community.

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The recording and presentations from the How to understand your users part 2 webinar for the UCISA User Experience Community of Practice Group are available

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The recording and presentation from the Backup and recovery as a foundation for cyber security webinar sponsored by corporate member Rubrik is available to all members via login

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The recording and presentations from the UCISA-PCMG Group's second webinar on Resource and Capacity - Show & Tell are now available

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The recordings and presentations are available from CISG-PCMG22 upon login

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The recording and presentations from  Recruitment - The Real UniversITy Challenge are available

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The recordings and the presentations are available from the Security Group annual conference Your current staff, your greatest weapon against cyber crime.

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The recording from the The New Digital Education Landscape is available

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The recording and presentations from the Resource and Capacity - Show & Tell webinar are available

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This year’s TEL Survey was developed as a short ‘pulse survey’ to focus on key areas that might have been impacted by the COVID-19 pandemic and the rapid shift to online learning. The survey retained and adapted 16 questions from the 2020 Survey to enable longitudinal analysis to be undertaken with previous TEL surveys.

The Survey provides an invaluable insight of provision within institutions and the emerging patterns of learning technology usage across the UK HE sector. The 2022 findings report an increased provision of centrally supported TEL tools, an increase in outsourcing of TEL provision and an increase in TEL staffing. The findings also show that the sector is undergoing a continuous review cycle for TEL services, note a small growth in fully online delivery and the limited impact of new forms of delivery such as hybrid or hyflex learning.

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The recording from the webinar  Enterprise Architecture – does it add value? is available

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Resources and the recording from the Hacker’s perspective on remote working: know the risks, learn the tricks webinar are available

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As an early initiative, of the reformed UCISA Transforming IT Procurement Practices Working Group, considered the feedback from a UCISA survey across member institutions from earlier in 2022. Following a roundtable at the inaugural Ahead by Bett in March 2022, the key findings of which were released in a previous Directors Cut publication, members were ask to complete a survey to gage current practices in IT procurement across the sector.

This edition of the Directors' Cut - IT Procurement as an enabler of HE Technology outlines three broad areas, drawn from the findings, which the sector might focus on to address the challenges of internal procurement set-ups in HEIs and to better enable the procurement function to act as a strategic value creator for delivery of information technology services.

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The recordings from the Sustainability: Digital technology and procurement webinar are available

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The recordings and presentations from the DIG22 Conference: SustainabilITy and SurvivabiITy are available to view to all members via login.

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The presentations from the Facing the BOYD challenge are available to member via login.

There is no recording of this event.

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The recording from the How to understand your users - a user research special webinar is available.

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The recording and presentations from the UCISA London Group's webinar on Diversity in tech is available.

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The recording and resources from the Navigate the Changing Landscape of IT in Higher Education webinar is available.

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The recording from the Service Excellence in Higher Education – Enabling world class experiences through automation and integration webinar is available

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The recording from the It's not all about the Cloud! webinar is now available.

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The recording and presentation from the I am enough - Imposter Syndrome Seen Through a British Pakistani Lens webinar, where Mehnaz Aziz, Educational Technology Advisor, from Birmingham City University considered the impact of imposter syndrome on her own career as an Educational Technologist and focusing on the influence of her cultural heritage as a British Pakistani.

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The recording ad presentation from the Managing security related issues in higher education webinar from UUK is available

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The recording from UCISA-London's September webinar on Information Security and Compliance is available

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The recording from the webinar;  Micro-credentials in higher ed: Trends, adoption strategies and technical solutions is available.

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The recording from the Panel discussion: ‘PMO journeys’ is available

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The recording and presentations from the UCISA London's August event Mesh and Metaverse are available to all members 

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With the advent of tools such as PowerApps, Citizen Development is a keen area of interest for the IT industry. Many IT professionals remember the days of Access databases springing up and challenging organisations as the developers of key apps moved on and support was needed for poorly written programmes. The recording from the Citizen Development webinar is available to all members via login

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The second webinar in the series on PMOs: PMOs working together is available

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The recordings and the presentations from SSG22 are available via login

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The recording of the Accessibility in HE - putting users at the centre of the design process webinar from the UCISA UX Group is available

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The recording of the webinar: Proactive Data Governance with Cranfield University sponsored by Rubrik is available

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The recording of the webinar which took a look at the work Lancaster University has done over the last two years to support staff and students to make effective use of digital technology to enhance teaching and learning, and improve work practices. Focusing on in-house developed resources, including Embrace Digital guidance, Digital Skills Certificate and a Digital Skills Self-Assessment tool, all of which led to being awarded the UCISA 22 Award for Supporting Excellence in Teaching, Learning and Research.

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Recording of UCISA SSG members' meeting on the topic of Major Incident Processes. Accessible to UCISA institutional members via login. 

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The UCISA – Digital Transformation Higher Education Maturity Assessment Report, is the first maturity assessment for the Higher Education sector, presents the findings from the first cohort of six institutions implement the Business Technology Standard

The report is available for institutional members only

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The business of Education generates a lot of information, which is rarely utilised to its full potential. How can we tap into this oft-overlooked resource to good effect? Extracting the value from this data could help our institutions react swiftly to change, flag future challenges, and facilitate timely interventions to help nurture students to reach their full potential. The recording of the Information insight webinar is available to all members via login

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Developed as a practical response to assist you in meeting the current talent management challenges faced by the sector. Our new Career Mapping Toolkit is Based on the ‘job track’ methodology developed at Lancaster University and comes packed with resources to enable you to develop streamlined job families suitable to your IT organisation.

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Highlighting the progress we have made as a community in the last year, as we work to achieve the ambitions set out in our Strategic Plan 2022-27 – Building on Success, published in January this year. We are excited to share the results of this last year with you and hope that you will find the contents of this Review an encouraging indication of the positive direction our organisation and sector at large, is heading in – in spite of all the turbulence of the last two years.

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The recording from the webinar entitled Digitising curriculum management with CourseLoop – our journey is available

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The recording and presentations from UCISA-PCMG's webinar Where to start and where should you go with your PMO? are available.

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The recording from the UCISA joint webinar with AUDE, BUFDG CUBO, HESPA and UHR - The university of the future - what is the cost of sustainability? - is available

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The recording and presentation from UCISA-SPG webinar Launching the APUC CRM procurement process is available

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The recording and presentations from UCISA-London;s webinar on Research and Information Technology is available to all members.

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Pdfs of the presentations from WiT22 The inconvenient imposter…..igniting your confidence are available

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The recordings and presentations from DCG Spotlight on digital capabilities: Digital skills, a priority or lip service? are available to members upon login.

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The session recordings and presentations from UCISA22 are available to all members upon login

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Each year UCISA provides a survey of Corporate Information systems used across the sector. This is an invaluable resource made freely available to all UCISA member HEIs and FEIs looking to share experiences with other institutions and understand trends in the marketplace. The ucisa CIS survey is carried out annually and provides a simple snapshot of the core CIS in use by UCISA members. The survey is open to all UCISA members and collects basic information about the main corporate information systems (CIS) in use in the HE sector.

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The recording from the second webinar on Delivering Projects Successfully via Agile Approaches (2) from UCISA-PCMG webinar is available.

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The latest in our Ad Hoc Directors’ Cut series of publications which describes the six key findings of the UCISA roundtable session at Ahead by Bett and how they relate to flexible processes, pragmatic governance, and a deeper understanding of IT sourcing skillsets This publication is available to institutional members only upon login.

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The recording from the UCISA-PCMG webinar Delivering Projects Successfully via Agile Approaches (1) is available

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The recording of Professor Ian Cloete from the Stellenbosch University second webinar on Measuring Performance: A Quantitative Model based on Efficiency

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The Digital Futures Programme offers support and opportunities for people starting out in their IT careers.

It enables them to develop worthwhile learning opportunities that will hopefully lead to full time permanent employment either with their current or other employers.

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Recordings and presentations are available from UCISA22 Leadership Conference to members via login.

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The final webinar in the series on portfolio management from UCISA-PCMG

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This panel session lead by UCISA UX Community of Practice discussed the experience of embedding a user-centred design mindset into higher education institutions.

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The recording of Professor Ian Cloete from the Stellenbosch University first webinar on Measuring Performance: A University Score Card based on Effectiveness.

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The recordings and resources from the Mental health matters - Exploring mental health for you and your team webinar are available.

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Sponsored by UCISA corporate member InterSystems, this copy of IT Contemporary summarises a roundtable discussion among IT leaders from universities in the UK and Ireland about how the pandemic has affected and continues to challenge their work.

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Our new five-year plan ‘Building on Success’ 2022 – 2027 shows how we are going to deliver increased value and emphasises what unites our sector (Higher Education, Further Education and private universities) and our commitment to represent our members with authority and authenticity. It is also about enhancing our connections and building strategic partnerships with government and sector bodies, to amplify the power of our collective voice – moving further and faster to meet member needs at both an individual and institutional level.

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The recording is available from the UCISA-PCMG webinar on Managing Project Portfolios

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The recording and presentations from the UCISA-London Group's February webinar; Apprenticeships and graduates.

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The recording from the Veeam sponsored webinar on Data protection: recommendations for the Education sector is available to institutional members.

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The recording from the Culture Change and Colleague Engagement webinar is available

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The recording and presentation from the transition to Power BI webinar are available

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The recording and presentations from the UCISA-London Group's webinar entitled

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The recording from the joint webinar with AUDE, BUFDGM CUBO, HESPA and UHR

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The recording, presentations and resources from the first of the UCISA-PCMG group's series on Portfolio Management, entitled Portfolio Management: Organising for Success

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Jan-Martin Lowendahl from Gartner and panel of CIOs discussed the results of the survey in the webinar

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UCISA-SSG hosted a webinar entitled the return to campus were they discussed what has been learnt from the start of the academic year and understand how these lessons will result in changes to how people support students and staff into the future.

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Recordings and presentations from the Security Group's Changing your institution's security culture Conference are available

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The UX Community of Practice ran a webinar on user journey mapping with Paul Boag who discussed his top tips and lessons learnt when using journey maps. Paul has over 25 years’ experience in UX and has worked with many HEIs during his career.

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The recording and presentation from HESA colleagues who presented an update on Data Futures, the next steps and plans as we move towards 2023.

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The recording and resources from Making IT accessible for all! are available

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The recordings and presentations from CISG-PCMG21: No going back -Transitioning to a Hybrid Workplace are available via login

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The UCISA 2020 TEL Survey highlighted that blended learning (supplementary) approaches remained more prevalent than active modes of blended learning and fully online learning remained primarily an activity for individual academics or departments. This panel session considers the changes that institutions made to their teaching model during 2020/21 as a result of the Covid-19 pandemic and how their plans adapted with the changes in Covid-19 related restrictions. It concludes by asking how teaching models may change in the future and what differences might be seen within particular subject areas.

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Four top European universities discuss how they navigated the trials and tribulations COVID-19 brought from the good, to the bad, and even the ugly in this recording

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Recording from the launch webinar of The Global Higher Education Capability Model, jointly launched by CAUDIT, EDUCAUSE and UCISA. The reference models comprise a Business Capability Model, a Business Model Canvas, and a Data Reference Model for Higher Education.

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Recording and presentation from The Transformative Impact of BI webinar

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Recording from the UCISA London November 2021 webinar on Apps and education

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The UCISA 2020 TEL Survey reported an increased focus on equality and widening participation as driving factors for the use of TEL. This panel session considers what effect the Covid-19 pandemic had on institutional drivers for TEL, institutional cultures and whether there were any changes in adoption and innovation patterns across the institution in terms of instructional design and assessment modes. It concludes by asking how the pandemic has impacted on the wider digital agenda in terms of topics such as digital skills development and digital accessibility. 

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The UCISA 2020 TEL Survey survey reported that since 2018, the number of staff supporting TEL had increased in 40% of institutions and this was evidenced by an overall growth in the mean FTE of staff supporting TEL across an institution. Since the start of the Covid-19 pandemic, the sector has experienced a large increase in demand for learning technologists and similar roles. This panel session considers the impact that the pandemic had on the number and type of roles providing TEL support across an institution, and how the wider organisational structures supporting TEL and working relationships with other teams have changed. It concludes by considering how panellists envisage TEL support within their institutions changing in the future.

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The University of York discuss lessons learned about remote working in the webinar entitled: Remote working: challenges and opportunities for inclusive practice

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The recording from the Introduction to the NCSC is available

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The recordings and presentations from DIG21: Resilience, Reinvention and Revolution in a Connected World are available

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The UCISA 2020 TEL Survey survey reported that a wide range of TEL tools are supported across institutions, with the virtual learning environment, text matching tools, reading list management software and electronic management of assessment tools forming part of an institution’s TEL toolkit. This panel session considers the impact that the Covid-19 pandemic had on the usage of TEL tools, for example a growth in the use of virtual classroom tools, what the appetite is for reviewing these platforms and which tools might remain in the medium/long term.

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Recording from the webinar  Working in partnership to build a Research Information Management System at the University of Westminster

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Recording from the UCISA London October 2021 webinar: Project Planning and Agile

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The recording from the webinar Over a year of hybrid working: What the data tells us (about women) is available

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Second webinar recording in the UCISA Leadership series entitled The Glass Tube – how to cultivate new ways of working

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The recording from the webinar giving an insight into the challenges faced by Canterbury Christ Church University when identifying a vendor to transform how they provide Multi-Cloud data control and protection across their most critical applications.

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The recording of the final webinar in the series on Benefit Management brings together speakers from the previous sessions Grasping the nettle: Benefits Management, how to start and Smoothing the way: Measurements and Tracking in a Q&A session.

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The recording from the ucisa London September event which explored how we can encourage women into the sector, better support women currently working in tech, and develop the next industry leaders.

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Recording from the ucisa London webinar on Women in tech which explored how we can support women that want to work in technology.

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This webinar cover the journey that Falmouth University have been on since their founding roots as a traditional art school to a leading university for the creative industries who are paving the way for online learning in creative subjects.

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Recording and presentations from the Smoothing the way: Measurements and Tracking webinar from the ucisa-PCMG Committee. Available to all members after login 

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The recording from the Places and Spaces - Planning for the next academic year in uncertain times webinar is available

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The recording and presentation of the Digital Poverty (Equality) hosted by the ucisa London Group

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The recording and presentation of the ucisa Online harassment – a very real issue for students

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The recording of the ucisa-PCMG webinar Grasping the nettle: Benefits Management, how to start

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Recordings and presentations from SSG21: Supporting the New Student Experience are available via login

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Welcome to the ucisa Job Description Bank, In partnership with member institutions

Please feel free to use the organisation charts and individual job descriptions as you require

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Each year ucisa provides a survey of Corporate Information systems used across the sector. This is an invaluable resource made freely available to all ucisa member HEIs and FEIs looking to share experiences with other institutions and understand trends in the marketplace. The ucisa CIS survey is carried out annually and provides a simple snapshot of the core CIS in use by ucisa members. The survey is open to all ucisa members and collects basic information about the main corporate information systems (CIS) in use in the HE sector.

This new Power BI dashboard has been designed to help members visualise and interrogate the data in a simple to use format

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The recording of the inaugural event from the ucisa Security Group where Dr Jason Nurse discussed how effective communications are crucial following a cyber security incident

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Conducted by the ucisa Enterprise Architecture Community of Practice the 2020 survey was completed by 37 institutions, it gives a very insightful picture of the maturity and footprint of EA in the UK HE sector.

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The recording of the Change Management - the new Superpower for IT leaders with Adrian Stalham, the Chief Change Officer from Sullivan and Stanley is available to all members

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The recording of the Cloud Data Management and Ransomware-immune - A real life story webinar is available for you to hear how the Colchester Institute survived a cyber attack.

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The recordings and presentations from the ucisa London June 2021 about Service desk and service management event are now available to all members via login

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The aim of this Toolkit is to provide the ucisa community with a resource that anyone involved in IT communications can use. Whether you have an embedded communications team, a central university team or it’s everyone’s responsibility, there’s always room for improvement, and we hope that even someone who has worked in comms for several years can learn from this resource.

Please note the new url of the toolkit

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Highlighting the progress we have made as a community in the last year, as we work to achieve and exceed the ambitions set out in our 2018-2022 Strategic Plan. We are excited to share the results of this last year with you and hope that you will find the contents of the Annual Review an encouraging indication of the positive direction our organisation, and sector at large, is heading in – in spite of all the turbulence of the last 15 months.

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The presentation of how the Digital Skills Team at Sheffield Hallam University expand the reach of their work by recruiting digital champions.

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The recording and presentations from the ucisa London May 2021 event on Information Security. Security of data and systems has never been more important than it is now. The challenge of balancing the academic behaviour and a security-conscious culture is not an easy one. This session seeks to explore some of the challenges and some of the ways that other institutions have risen to the challenge.

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Recordings and presentations from DCG Spotlight 2021: Is the future blended? The future of work, teaching, learning and the 'university' in a post-pandemic world.

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The recording from the third and final instalment in our series of virtual events concerned with ensuring continued online access for students based overseas.

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Each year ucisa provides a survey of Corporate Information systems used across the sector. This is an invaluable resource made freely available to all ucisa member HEIs and FEIs looking to share experiences with other institutions and understand trends in the marketplace. The ucisa CIS survey is carried out annually and provides a simple snapshot of the core CIS in use by ucisa members. The survey is open to all ucisa members and collects basic information about the main corporate information systems (CIS) in use in the HE sector.

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Hosted by Tina Pask, Chair of the ucisa Software Procurement Group, the Procurement Frameworks 101 recording discusses the HE sectors extensive use of framework agreements, why we use them and what benefits they bring institutions.

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We are pleased to announce that the results of the tenth ucisa Survey of Technology Enhanced Learning (TEL Survey) are now available.

This survey offers a longitudinal perspective of TEL developments over a 19-year period within UK institutions, while incorporating some new areas of interest based on sector developments. These new additions include: accessibility; inclusive practice; partnerships for fully online learning; and an expansion of the systems included in TEL reviews.

The Report provides an invaluable insight of provision within institutions and the emerging patterns of learning technology usage across the UK HE sector.

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Showcasing the digital transformation experience of a major teaching hospital with numerous insights for higher education, our third IT Contemporary offers an excellent case study for the benefits of data interoperability.

With input from University Hospital Southampton (UHS) and InterSystems, this paper provides a great overview of a recent ucisa webinar, “The Journey to Interoperability with University Hospital Southampton” – ucisa members can access the recording via login.

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The webinar recording of An Ambitious Vision Digital Transformation driving Strategic Ambition


The University of Portsmouth has bold plans for the future. The webinar brought together SThree PLC / Real Public Sector along with the Portsmouth team and Salesforce in discussing them.

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The recordings and presentations from the ucisa London April 2021 event entitled Education and the Cloud

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The recording from Wellbeing pedagogies practices to improve the student experience online webinar is online

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The recording from Accelerating the Development of Open Standards: The Journey to Interoperability with University Hospital Southampton webinar is available

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The recording from  Enabling Hybrid Learning for Higher Education Practical Solutions webinar is available

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The recording from the  Securely enabling todays remote Learning Environment webinar is available

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The recording from  Quiet Leadership and Crisis Management Peer-to-Peer CPD webinar is available

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The CEO update for Corporate members gives a run down on what has happened in the first quarter of 2021 

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The CEO update for full institutional members gives a run down on what has happened in the first quarter of 2021.

This publications is for full institutional members only and can be accessed once logged in.

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Check out the some of latest jobs in the sector 

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A combined response submitted from the membership of ucisa to the Green Paper on Transforming Public Sector Procurement, published in December

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The recording from ucisa-London's Marche event  Leading and Developing people is available

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The recording and resources from the  Home Office update on the Graduate immigration route change webinar are available

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The recording from the Planning for recovery and economic growth – the role of universities and their finance teams webinar in available

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The recording from the 2021 - The year for embracing IT Innovation and change is available

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The recording from the A new learning experience: what’s next for the education sector? webinar is available

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The recording from the  Building a simplified back up solution for all data security is available

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The recording from  he Shifting Axis of Cyber Crime is available

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The recording from the  Diversity and Digital Leadership Peer-to-Peer CPD webinar is available

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The recording from the ucisa-London February webinar  The potential of organisational frameworks is available

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The recording from the Perfect Storm event is available

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Time to think differently about cyber security. Organisations must know and think like an attacker and observe their behaviours to become more cyber and business resilient.

‘Think like the adversary – act like a hunter’. 

Michael Jenkins MBE 

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The recording of the ucisa London groups January 2021 event Augmenting the reality of Education is available

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Business analysis is rapidly gaining momentum in the higher education sector, with many universities having a business analysis practice already established in one form or another.

In this resource we provide several tools and techniques you can use to measure and understand the maturity of your own practice and outline some building blocks for developing your practice. We discuss how business analysis can add value to your organisation and highlight some potential solutions to common issues your practice might face. Case studies are included from institutions across the UK in order to give an insight into established practices sitting at different levels of the maturity model.

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The recording from  Lean for Your Team approach to Business/Continuous Improvement a Peer-to-Peer CPD webinar in available

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The recording from the Delivering an engaging remote student experience webinar is available

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Craig Clarks talks about his time as the DPO at the University of East London in this webinar recording.

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This report will explore how the experience of the Covid-19 pandemic has put the foundations in place for universities to reshape the way they deliver higher education and manage their facilities into the 2020/21 academic year and beyond.

With input from two Russell Group universities, HPE and ucisa, the paper offers examples of how technology can help higher education run more efficiently and demonstrates how lessons learnt through innovating at speed can continue to benefit institutions in the months and years ahead.

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The recording from the joint DIG and SSG Community Day With a mix of presentations, round table discussions and exercises the day provided different perspectives on cyber security to challenge assumptions and improve your planning and responses.

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Gareth Edwards from University of Greenwich looked at the pragmatic principles that underpin good governance in the fourth Peer to Peer CPD session

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Recordings from SSG20 Conference: Focusing on the opportunities and challenges of delivering blended support in a VUCA world.

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In April 2020, the Lancaster University ran a MS Teams Live event called ‘Getting the most out of Teams & Office 365’, Following on from that Ben & the team at Lancaster University gave an update on staff proficiency, usage and development with Office 365 across academic departments and professional services at Lancaster. During the webinar, they explored the features in Office 365 that have proved the most popular, invite comments and insights from other institutions, and discuss thought-provoking forward-looking questions such as whether the traditional VLE has a place with Teams embraced by so many, and what the future of email looks like.

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This recording is focussed on sharing good best practice programme/project portfolio management information reporting to support governance

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This peer to peer CPD session provided 3 webinars over 3 days. Entitled Student Multi-Experience: re-imagining mobile enabled services in HE Multi Experience means Multi technology and Multi-Collaboration: Are you really ready for a University App? these webinars explored and invited continuous debate around the topic of a mobile enabled student experience.

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Storming and Performing… In the new Normal? Three days of webinar recording put together by the CISG and PCMG committees

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The ucisa London group ran a webinar on the The Challenge for Education. In March Covid-19 suddenly taught education institutions that there were other ways of working than congregating in rooms for meetings and teaching. Collaboration software that most IT departments were using were suddenly taken up by the whole organisation and their potential started to be understood.

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In June 2020, ucisa hosted a roundtable discussion between CIOs from institutions across Europe, considering their responses to the COVID-19 crisis as well as the current challenges and opportunities that have resulted from the most tumultuous year in recent memory. We thank AWS for their support of this discussion.

It is the valuable content of this engaging, high-level discussion that has formed the basis for our inaugural ucisa IT Contemporary piece. It will form part of an ad-hoc series under the banner of IT Contemporary - Articles that Connect Ideas, Share Best Practice and Transform IT Delivery.

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To coincide with the release of their new version 2.5, the ucisa EA |Community of Practice ran a ucisawebinar with the co-chairs of the CAUDIT Enterprise Architect Community of Practice and architects of the CAUDIT Higher Education Business and Data Reference models.

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Recording from the DIG20 Conference entitled Infrastructure in a world of Digital Transformation: Nirvana or Neverland?.

Digital Transformation, and the integration of digital technology across all aspects of our institutions to bring business value, is something that is certainly a hot topic across the sector. What does Digital Transformation mean for those of us responsible for designing, implementing and managing IT infrastructure and networks? How do we ensure that our infrastructures are a cornerstone of Digital Transformation and demonstrate the true value of IT to the business?

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In ucisa’s second peer to peer CPD session Journey to modernisation – building an integrated infrastructure service and remaining relevant in the Cloud Era, Mehmet Batmaz the Head of Infrastructure at the University of Greenwich, took us through his approach to building an agile and adaptable Infrastructure service, and covering topics such as leadership and relationships, applying architectural principles, and redefining team structure and scope in the modern world.

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The inaugural Women in Tech Group conference sponsored by Domain 7 offered an opportunity to discuss ways everyone can all help in making the workplace and industry more appealing to women and help bridge the diversity and skills/recruitment gap.

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The CEO update for Corporate members gives a run down on what has happened in the ucisa year up until September 2020.

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The CEO update for institutional members gives a run down on what has happened in the ucisa year up until September 2020. This publications is for full institutional members only and can be accessed once logged in.

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The recording hosted by the ucisa London Group and sponsored by Phoenix entitled and ISO 27001: Everything you need to know focused on ISO27001, what it is and how to implement it in an educational environment.

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Leading our very first CPD session was Katie Wilde, Digital Research Services Manager at the University of Aberdeen. The recording is entitled Trusted Research Environments: Presenting IT as an Enabler in developing relationships and successful partnerships

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This event entitled How smart data management enabled the Nightingale Hospital Birmingham to rapidly respond to COVID-19 was sponsored by Corporate Member InterSystems.

The recording explores how system integration was vital to help the NHS safely and securely share patient data between the 5,000 capacity Nightingale Hospital Birmingham, set up to cope with increased demand from COVID-19, and 16 acute NHS trust sites – including a number of university hospitals – and why the same principles can be applied to sharing student data.

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This event entitled Why Payment Security is more than just PCI DSS. Payment Security - is it falling through the gaps? was sponsored by WPM Payment Security.

The recording from the event will be of interest to all ucisa members who appreciate that payment security is more than just PCI DSS compliance. It is also for those who would like to build their understanding in this critical area, as well as those who are interested in the topic of data security more generally.

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Recording from the international panel session, hosted, in partnership with ucisa member TechnologyOne entitled Maintaining and adapting positive learnings

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Hosted by ucisa-SSG This webinar entitled Adapting support for users in a locked-down world focused on how first and second line support has adapted to assist users despite the current (remote) working climate.

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The recording from the event presented in collaboration wtih AdvanceHE entitled Senior leadership awareness & capabilities- the role of CIOs and their executive colleagues in informing, guiding, and leading organisational solutions

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Recording from the Redefining the data-driven intelligent campus webinar, sponsored by HPE and in association with AUDE (Association of University Directors of Estates)

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The last in a series of three webinar from the ucisa Digital Capabilities Group entitled  Webinar Design to Promote Quality Engagement: Towards a Transactional Model and Toolkit

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With the gradual dwindling of cases of COVID-19, colleges and universities are considering how to get back to usual. There are a few different ways to do this and each has different challenges. This session of the ucisa London group is designed to provide an opportunity to discuss the topic. To help organisations refine their plans and ensure that we all benefit from the knowledge and thinking within our group. The session will be in three parts and, though it will be guided, will rely on input from attendees.

The recording is available to institutional members only

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The second in a series of three webinar from the ucisa Digital Capabilities Group entitled  Virtual Stratified Medicine Lab – intro to basic lab skills. (Designing a virtual lab tour to promote the learning and teaching of Stratified Medicine).

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The first in a series of three webinar from the ucisa Digital Capabilities Group entitled  Co-creating through staff-student partnership to increase student employability skills

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ucisa has released an updated version of its popular Information Security Awareness Training Course to reflect changes in the information security threat landscape, and to respond to new legislation such as GDPR (the General Data Protection Regulation 2016/679) and the Data Protection Act 2018.

Please note that access to the link is restricted to the named representatives of ucisa institutional full members only.

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The Corporate Information Systems Group (CISG) has carried out its annual survey of all ucisa member institutions in each year since 2007.

This survey is one of the essential outputs from the CISG group; it establishes what systems and tools are currently in use, reveals the trends the tools have throughout their life cycle within institutions.

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The ucisa London Group's webinar for May 2020  focused on Information Security and included:

Current issues arising out of changed working patterns
Security in Zoom
Risk management for home working
Remote meeting etiquette

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At the ucisa19 Leadership Conference, members voiced the need for us to foreground the huge range of career opportunities in the HE IT sector, to tackle the challenge faced by many in recruiting and retaining strong talent to our institutions.

A cross representative community of institutions are involved in steering the work in this area, with the deliverable objective of producing a guide on attracting and retaining good staff in HE IT that the whole sector will benefit from. We have also forged a partnership with Domain7, to deliver this project, enabling us to draw on their insight through their engagement with key stakeholder groups, from within and outside of the sector.

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Hosted by the ucisa Enterprise Architecture Community of Practice see how the University of Leeds are using the ucisa Capability model and Information architecture to begin to unlock the potential of data by stepping beyond GDPR.

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The ucisa London Group Committee held an hour-long webinar giving participants the opportunity to gain insight from FE and HE peers in London by asking questions ans sharing experiences. The webinar focused on addressing networking and infrastructure challenges faced during the Covid-19 pandemic

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On 27 February 2020, the University of East London ran an interactive webinar where they shared their MS Teams implementation experience. They have been using Microsoft Teams since January 2018, at first for professional services and then later that year for a small number of academics and their students.

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During this one day event speakers from within the HE sector and wider industry looked at what Unified Comms actually meant to organisations and what has been done, if anything, in delivering it. The success (or otherwise) of those deployments was discussed and lessons that could be learnt was also looked at.

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ucisa hosted a one-day event for our corporate members, the event was aimed at those companies that are already established in higher education as well as those looking to break into the sector.

Attendees had the opportunity to find out more about what ucisa does, and how they can use their membership to gain greater insight into higher education including the strategic challenges and hot topics facing this unique sector.

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Presentations and resources from the Cultural Challenges Study Tour of Teesside University.

Teesside University has embarked upon one of the largest digital transformation projects in the UK HE sector, with an emphasis on 1-1 device deployment for staff and students. Over an 18-month period, the University has developed and embedded a mandatory Digital Development Programme for all teaching staff which has generated a 96% satisfaction rating from participants and enabled the University to accrue the largest concentration of Microsoft Innovative Educator Experts in the UK. Significant benefits have already been realised from this project, including measurable impact on student learning, enhanced staff digital capabilities and a revised approach to collaborative working between IT and learning and teaching functions within the University.

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 ucisa have gathered together some information and resources on digital accessibility and the legislation surrounding it

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The first Infrastructure Group survey was conducted in 2018. The survey attracted 66 responses from a wide range of institutions, ranging from small further education colleges through to large research intensive universities. This report highlights the key findings.

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The Directors' Cut is a briefing intended to inform CIOs and Directors of IT Services.

In this edition we discuss the recent spate of Freedom of Information requests related to cyber security experiences in the sector, and offer guidance to members that may help when institutions face such queries.

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The Directors' Cut is a briefing intended to inform CIOs and Directors of IT Services.

In this edition Fiona Strawbridge writes about the Digital Accessibility legislation and what it will mean for our sector and members.

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Digital capabilities survey report  2019 published.

The report focuses on the current activity and strategic drivers for both staff and student digital capabilities in higher education institutions. 

This Digital Capabilities Survey Report 2019 is the culmination of analysing the results from the third  survey undertaken by the ucisa Digital Capabilities Group.

The 2019 survey built on previous surveys and the data have been analysed to give an insight into institutional activity to help further the digital agenda.

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The ucisa VLE Review Toolkit provides essential guidance for institutions who are planning to review their virtual learning environments (VLEs). 

Constructed using interviews from eleven experienced  HE professionals and eight supplier representatives, the Toolkit considers topics such as requirements gathering and prioritisation, evaluating tenders and hosting.   The  resources section of the Toolkit contains templates and examples provided by universities.

Fiona Strawbridge, Head of Digital Education, University College London and VLE Review Toolkit project lead, explains, “The aim of this Toolkit is to distil the experience, insight and hard lessons learned into a digestible and practical form. It has been developed with input from heads of technology enhanced learning (TEL), project managers, change managers, procurement professionals and commercial VLE providers. Anyone considering running a VLE review should find much of interest - it is full of invaluable insights into the challenges, potential pitfalls, and the ways to achieve a successful outcome. As someone who is about to embark upon a review, I for one will be drawing on it heavily!”

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The survey is carried out annually and provides a simple snapshot of the core corporate information systems in use by ucisa members. It is open to all ucisa members and collects basic information about the main corporate information systems (CIS) in use in the HE sector. The snapshot is supplemented by a report which shows the trends in CIS use.

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Approaches to Business Continuity in Universities is a concise resource for anyone responsible for a business-critical process within their institution and those, such as members of the Board of Governors, who have oversight responsibilities for these processes.

Constructed using interviews with eleven experienced professionals from across the sector, the publication looks at how to create a business continuity plan, how to test it and how to embed business continuity planning into your organisation. It also contains prompts to help the reader consider their department's readiness for significant disruptions such as severe weather, the failure to renew a contract with a major monopoly supply or a denial of service attack on the academic network.

Approaches to Business Continuity in Universities has been written for registrars, finance directors, heads of HR, libraries and estates, CIOs and other professional services, and for those with an interest with business continuity such as the audit committee.

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This publication presents a series of case studies on institutional approaches to the management of Technology.

Enhanced Learning (TEL) services and is intended to serve as a companion report to the 2018 ucisa Technology Enhanced Learning Survey Report, which captures TEL developments across the UK Higher Education (HE) sector. This publication builds on the series of case study interviews which accompanied the ucisa TEL Survey reports in 2010, 2012, 2014 and 2016

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The Digital Education Group has carried out regular surveys on the use of technology enhanced learning in the higher education sector. In addition to reviewing the technology in use, the survey looks at the drivers behind the adoption of technology enhanced learning in institutions. The results of the 2018 survey, the ninth in the series, have now been published. Details of all the surveys are available upon request

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The ucisa Privacy Impact Assessment Toolkit explains how to carry out Privacy Impact Assessments, and has been written specifically to meet the needs of the higher education community. A template for recording the outcomes of a Privacy Impact Assessment is also included within the Toolkit, which is available as a PDF. A companion volume, available as a Word document,  containing a worked example of a PIA for the introduction of Microsoft Office 365 at a fictional university illustrates how the process works and the type of privacy risks that a PIA can highlight.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

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The truth about data and analytics is the result of a recent workshop of practitioners in this field who were prepared to share the truth about the challenges and the way of advancing data and analytics relevant to the HE sector. The workshop was hosted by ucisa and facilitated by Sero HE, a digital technology consultancy focused on the HE sector.

This report is written primarily for those with responsibility for data analytics in higher education institutions. It focuses on issues currently being experienced by institutions and provides a set of pointers for best practice identified from real world cases. It is written in a concise, practical style to provide an easily digestible thought piece, rather than an exhaustive study.

The report includes case studies from three higher education institutions, plus insights from the further education sector and overseas.

Please note that this document was published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

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Universities and Colleges are increasingly aware of the impending need to comply with the General Data Protection Regulations (GDPR) from 25 May 2018. However, in many institutions this translates to high level corporate projects that do not include or appropriately communicate with the IT community. Those charged with managing institutions’ corporate information systems are well placed to understand both the current practices with regard to data management and the feasibility and impact of changes required to comply with GDPR. Evidence, however, suggests that such colleagues are not always sufficiently included in GDPR projects.

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ucisa Enterprise Architecture Community of Practice began a project to create a generic capability model for the UK HE sector. In simple terms this project has tried to identify, and group, all the individual ‘building blocks’ (capabilities) required to run a UK HE organisation.

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ucisa's Strategic Plan for the five-year period 2018-2022 is the culmination of an ambitious two-year project to reshape and refocus the organisation to meet not only current, but the future and emerging needs of you, our members, to 2022. As an organisation run by members for the benefit of the entire membership, both the development of the Strategic Plan and the key deliverables have been driven by the collective views and priorities you put forward. It's a shared plan requiring shared input to deliver shared advantage and means ucisa will continue to create real benefit and value for all of us in the years ahead. Among the key themes are making resources more accessible and relevant to the wider community supporting technology use, opening new communication channels to share knowledge more easily and placing even greater emphasis on informing, promoting and fostering ucisa's expert member community and the know-how needed to continue to make effective use of technology in delivering an excellent student experience and operational efficiency.

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This Toolkit provides an overview of service desk good practice in a higher education context, and is supported by practical guidance that has been collated from across the support services community.

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Process improvement activity is increasing in UK universities, partly in response to calls for increased effectiveness and efficiency but also as a response to today’s rapidly changing political and economic environment.

This guide seeks to evidence what higher educational organisations are currently doing to embed process improvement capability and to support those considering undertaking such activity or those already doing so.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

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The Toolkit provides guidance for Audiovisual, IT and Estates teams, and demonstrates why the provision of excellent learning spaces should be a strategic, institution-wide concern.

Constructed from interviews from eleven experienced professionals, the Toolkit explores pedagogical principles and their place in learning space design, and gives an honest insight in to the realities of cross-professional working in universities and colleges. The Toolkit includes advice on: managing a learning space project, working with professional advisors, considerations for particular types of learning space, using learning technologies, the evaluation of learning spaces and changing working practices.

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This toolkit aims to provide an overview of the principles behind Benefits Realisation and some basic tools for use in projects in HE and other sectors, while providing some signposts to more sophisticated techniques that are available should a project require them. Benefits management aims to ensure that benefits that have been identified at the start of a project are realised and that any benefits that emerge as the project progresses are properly exploited. As many project benefits are not realised until after the project is closed it is important that appropriate structures are put in place to monitor benefits realisation post project.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

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This Toolkit stems from growing interest in the use of social media within the ucisa community. With institutional stakeholders looking increasingly to their information services departments for support in this area, our members sought a reference guide to help them answer a range of questions on related topics. More than that, however, they were seeking practical, contextual examples of use that would inspire others within their institution to take advantage of the affordances of a set of tools that offer new forms of engagement and ways to enhance many aspects of everyday business practice.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

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The purpose of this document is to provide guidance for higher education institutions considering establishing a Project Management Office (PMO) function. It includes advice on designing your PMO and on implementation as well as providing a set of example artefacts. This guide particularly addresses the situation where the PMO is looking after business change and IT projects only, rather than a joint Estates/IT PMO, although much of the following will be applicable in both cases.

This guide forms part of a set of ucisa Project and Change Management publications including the Major Project Governance Assessment Toolkit and the guide to Effective Risk Management for IT and Business Change Projects and is intended to be used in conjunction with them. (Both available on request)

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

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The ucisa Information Security Management Toolkit has been constructed for use by information security/governance professionals wishing to put in place an ISMS in their organisation. It also addresses how to convey the importance of information security to the organisation, since the need for an ISMS is based upon the acceptance that information security is worth investing in. This edition of the Toolkit outlines an approach to successfully implement an ISMS based on ISO/IEC 27001:2013 (Information technology — Security techniques — Information security management systems — Requirements). It is intended as a practical resource, providing an overview of the key aspects of a successful ISMS and guidance on how to implement them. It also includes case studies, as well as templates and example resources which organisations can tailor to suit their needs.

A high quality printed copy of this publication is available upon request

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

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This publication designed to provide a brief, easily comprehensible set of regulations for the use of IT facilities in UK HE institutions.